Senior Executive, Projects

Job Description

Job Purpose

To assist the Digital Solutions pillar in ensuring smooth implementation of digital projects and initiatives within the Group Cabin Crew Division. This role drives the end-to-end product development lifecycle from ideation and business case scoping to requirement drafting and handover for implementation, while monitoring and maintaining digital products to ensure optimal performance.

Key Responsibilities

• Support the execution of digital initiatives and transformation projects to improve operational efficiency and crew experience.
• Drive the product lifecycle from ideation and scoping to requirement drafting, development coordination, and implementation.
• Monitor and maintain digital products, ensuring acceptable uptime and escalating issues when necessary.
• Conduct research and provide documentation to support current and future transformation initiatives.
• Ensure alignment of all projects with the Group Cabin Crew Division’s digital transformation plan.

Key Duties

• Continue and complete legacy projects and products depending on their stage in the product lifecycle.
• Support and execute new product requests (0→1 development), including scoping, requirement drafting, and stakeholder coordination.
• Consolidate and prepare data and reports to support project planning, decision-making, and maintenance of 0–12-month roadmaps.
• Coordinate with AOCs and relevant departments for early onboarding and implementation of digital initiatives.
• Prepare workflows, document requirements, and assist with system testing and feedback to digitize manual processes.
• Liaise with internal stakeholders and external vendors to ensure timely and cost-effective execution.
• Review operational policies, procedures, and trends to inform product ideation and continuous improvement.
• Monitor digital tools, manage updates, log issues, and provide Tier 1 user support.
• Prepare presentations, surveys, and communications related to projects.
• Provide administrative support for training sessions, workshops, and meetings.
• Ensure data integrity for reporting tools such as Tableau dashboards and internal data products.
• Conduct flight observations, A/B tests, and user engagement sessions to gather insights and ensure data-driven product improvements.
• Perform other duties as assigned by the Head of Group Cabin Crew or delegated team members.

Traits

• Solution-oriented, analytical, and innovative thinker.
• Outgoing, energetic, and collaborative personality.
• Strong leadership and communication skills with the ability to translate strategy into execution.
• Creative and proactive in driving ideas into action.
• Professional, tactful, and discreet when handling sensitive information.
• Committed, dedicated, and independent with strong work ethics.

Qualifications & Experience

• Familiarity with technology, particularly POS, APIs, and cloud-based data pipelines (GCP).
• UI/UX design skills and/or experience are an added advantage.
• Strong analytical, problem-solving, and documentation skills.
• Proficiency with Google Workspace and similar productivity tools.
• Fresh graduates with grit and the right attitude to learn are encouraged to apply.