Director, Global Order-to-Cash

Essential Functions:

• Lead a team of finance professionals responsible for ensuring seamless operations in order management, credit management, billing, cash application, and collections
• Identify and implement improvements to enhance the external and internal customer experience
• Work closely with Sales and Operations teams to ensure smooth processing and fulfillment of customer orders
• Establish credit policies and monitor credit risk to support business strategy and mitigate financial exposure
• Ensure timely and accurate customer invoicing and collections to optimize DSO
• Engage with Treasury to optimize cash management and forecasting
• Manage customer queries and surveys related to OTC process and resolve issues promptly
• Develop, implement, and maintain robust internal controls to ensure compliance with company policies and regulatory requirements
• Drive continuous improvement initiatives within OTC processes to ensure standardization, implement best practices, and enhance efficiency, accuracy, and scalability
• Collaborate with IT and other functions (e.g. Sales, Operations, Treasury) to design and implement automation to streamline OTC activities
• Establish, measure, root cause, and action targeted KPIs to measure the OTC process
• Mentor and develop a global OTC team, fostering a high-performance culture

Management Structure:

• OTC Global Process Owner
• Americas Order Management Manager
• Americas Credit & Collections Manager
• Europe Order Management Manager
• Europe Credit & Collections Manager
• Asia Order Management Manager
• Asia Credit & Collections Manager

Knowledge, Skills, And Abilities:

The Skills you will bring to the team

• Planning – Has proven ability to establish clear directions and mobilizes resources (people, funding, technology, materials, support) to get things done in an effective and efficient manner
• Driving Results - Action oriented and steadfastly pushes self and others for results. Is very customer centric and can be counted on to consistently exceed goals
• Influencing Others – Can employ a wide range of influencing styles to engage others in problem-solving and decision-making
• Strategic Mindset – Has the ability to see ahead clearly; anticipates future consequences and trends conceives a range of scenarios and creates competitive, breakthrough plans.
• Change & Transformation – Lead OTC transformation initiatives, including global process design, shared services, and automation/AI adoption
• Resilience Under Pressure in Dynamic Environments - Thrives in fast-paced settings, maintaining composure and delivering high-quality results under tight deadlines.
• Excellent global leadership abilities with success building a positive team culture and developing talent
• In-depth knowledge of OTC process
• Demonstrated initiative to drive continuous process improvement

Minimum education and work experience required:

• B.S. degree in Finance or related field, professional accounting qualification desirable
• Over 15 years of progressive OTC experience, with a minimum of 5 years in a leadership position
• Proficiency in ERP and CRM systems
• Ability to travel internationally

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