Customer Care Advisor

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer Care Advisor

Customer Care Advisor

Your Responsibilities

• Build relationships with insured individuals and clients 
• Communicate with customers and other stakeholders to ensure comprehensive understanding 
• Skilfully negotiate settlements and oversee claims 
• Resolve complaints with empathy and proficiency 
• Prepare meticulous claim forms and documents 
• Manage a substantial claim portfolio 
• Maintain detailed records of actions and conversations 
• Safeguard and update policy and claims data 
• Exhibit genuine empathy in all interactions 
• Exceptional communication for effective connections 
• Previous administration and phone experience 
• Meticulous attention to detail in all tasks 
• Navigate complaint resolution with poise 
• Previous customer service expertise required 
• Benefits of working for Sedgwick in Ireland 

Qualifications/Skills

Experience

• Bike to Work Scheme 
• Tax Saver Travel Scheme 
• Discounted onsite Gym Membership (Dublin 4) 
• Discounted onsite Montessori (Dublin 4) 
• EAP – Employee Assistance Programme  

• Health Insurance Scheme

• Life Cover

• PHI – Permanent Health Insurance 
• Exams & Professional Membership Fees 
• Professional and personal development opportunities 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF4 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.