People Performance and Engagement Manager

About Fwd Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Life Philippines 

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit fwd.com.ph. 

1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital

2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

To lead the organization’s performance management and employee engagement activities, ensuring alignment with business objectives and fostering a high-performance, inclusive, and engaged workplace culture. This role also has a People and Culture Business Partner component, providing guidance and support to business leaders to drive organizational effectiveness and employee success.

Key Responsibilities:

1. Performance Management

1. Employee Engagement and Culture
2. People and Culture Business Partnering
3. Project and initiatives

Education & Certification:

Preferably Bachelor’s / College Degree in BS Psychology, Behavioral Science, Human Resource Management, or any related course.

Technical Competencies/Skills:
• Project Management: Ability to analyze, schedule, prioritize and complete tasks by applying project management knowledge, skills, tools, and techniques.
• Communication: Ability to relate, persuade, lead, negotiate and clearly express oneself when speaking and writing. Maximizing use of communication platforms such as MS Teams, eDMs, Viva Engage, etc.
• Presentation: Ability to present concepts, plans and activities and deliver those in a clear and effective presentation. Proficiency in MS Office and/or other presentation tools is required.
• Records and Data Management: Ability to ensure compliance to company and regulatory guidelines through proper records management and data accuracy and integrity.

• Required Competencies:
• • Customer Led: Anticipates and acts on emerging customer needs, data and feedback to identify customer values and to create the desired customer experience.
• • Deliver the vision: Can articulate what the plans are for own role, function and broader FWD strategy and how they link to the company vision.
• • People orientated: Encourages safe, open and honest debate about the team’s performance and builds aligned development plans. Recognizes successful team performance publicly – celebrates success.
• • Decision making: Uses decision criteria that take into account relevant strategic and tactical goals. Considers short and longer term consequences of issues.
• • Market led: Undertakes analysis of market data and applies relevant market segments and directions for the business with trends in mind.
• • Strategy focused: Implements the Functions strategy and can articulate the link between corporate strategy and functional strategy.
• • Cultural alignment: Promotes cultural standards and procedures. Is active in supporting others and thinks beyond own role and function for the broader business.
• • Drive results: Sets own KPI’s and strives to exceed them. Uses financial or other data to track progress.

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.