Platform Manager- ServiceNow

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.

Your Opportunity

We are seeking a strategic and technically proficient Platform Manager – ServiceNow to lead the enterprise-wide ServiceNow platform. This role is pivotal in driving platform adoption, innovation, and operational excellence across key business functions including IT, HR, and Finance.

You’ll own the platform roadmap, provide hands-on leadership in configuration and development, and ensure robust governance and vendor engagement.

With integrity and resilience, you will:

• Lead the strategic direction and technical delivery of the ServiceNow platform
• Manage platform roadmap, configuration, and release planning
• Champion automation, AI, and analytics capabilities aligned to business priorities
• Collaborate with stakeholders and vendors to deliver enhancements
• Ensure platform governance, performance, and compliance

What You'Ll Bring

• 7+ years’ experience in enterprise IT, including 3+ years in ServiceNow platform ownership or architecture
• Hands-on experience in ServiceNow implementation, scripting, and module administration
• Strong understanding of platform governance, integration frameworks, and lifecycle management
• Proven stakeholder engagement and vendor management skills
• Familiarity with Agile methodologies and ITIL frameworks

Qualifications And Experience

• IT degree or technical certification
• Demonstrated experience in ServiceNow platform delivery and governance
• Experience managing complex stakeholder environments
• Strong problem-solving and documentation skills
• ServiceNow certifications (desirable)
• Experience in not-for-profit, aged care, or regulated industries

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Application Close Date: October 08, 2025