Technical Application Specialist - Russian speaker (Molecular Diagnostics)

Job Description:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working At Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:  

• Career development with an international company where you can grow the career you dream of. 
• Competitive salaries, bonus potential and excellent package of benefits.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

For our Abbott Molecular Diagnostics division we are currently looking for a Technical Application Specialist to join our regional team. This role will be responsible for daily application support for our clients in Central Eastern Europe (on-site) and in Russia (remotely). This is a permanent, full-time role, requiring regular travelling across assigned territory.

Working days in this position are Tuesday-Saturday (no travelling on Saturdays - only remote support).

What You'Ll Do:

• Provide technical product demonstrations to customers for instrument, assay and applications.
• Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls.
• Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as required.
• Provide customer training at the customers laboratory or at Abbott training facilities.
• Acquire necessary training and presentation skills to build and deliver efficient and effective training to AM customers.
• Translate complex matters into easily understandable and motivating training units.
• Take ownership for reported customer inquiries and complaints and make sure that all requests and issues are answered and resolved in a timely manner and maximum customer satisfaction is achieved.
• Investigate error conditions, diagnose probable root causes and provide troubleshooting solutions over the phone or at customer sites.
• Manage escalated issues and coordinate all required activities to resolve customer complaints and meet customer expectations and timeline.
• Prepare technical product launches on a regional or country level.
• Form the link between customers in EMEA and technical organizations in AM to facilitate an effective flow of information.
• Ensure full compliance to AM Quality and Regulatory Procedures.
• Meet the timeline and goals for complaint registration and investigation as well as complaint closure as defined by QA and Service/Support Management.

Required Qualifications & Background:

• Scientific degree or High School Diploma in Molecular Biology, Biochemistry or related subject is preferred.
• Alternatively equivalent experience in a laboratory environment with focus on molecular diagnostic systems and assays.
• Preferably experience as Product Specialist, Support Specialist or a related function in Molecular Diagnostic Industry.
• Knowledge of common molecular biological techniques, required for the support of highly demanding product portfolio of AM, e.g. Nucleic Acid Extraction, PCR, Sequencing, FISH - would be considered as an asset.
• Highly developed analytical skills for effective solving of complex and demanding failure conditions.
• Excellent communication skills to build and maintain relationship to internal and external customers and to facilitate effective problem solving over the phone or at customer site.
• Ability to travel extensively (up to 75% of total working time).
• Fluent English and Russian.
• Ability to work remotely on Saturday (phone support to Russian speaking clients).

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. 

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

Job Family:

Support Services

Division:

AMD Molecular

Location:

Greece > Alimos : Agiou Dimitriou, 63

Additional Locations:

Work Shift:

Standard

Travel:

Yes, 75 % of the Time

Medical Surveillance:

Not Applicable

Significant Work Activities:

Not Applicable