Medical Assistant Part -Time, Dr. Juliana Matthews, Endocrinology, St. Thomas West

SUMMARY: This position provides professional medical assistant care; assists the physician with patient care typically in the back office (clinical area); assists other staff as needed; assesses, plans, implements and evaluates the care rendered to patients with routine, urgent, or potential health problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• MA/Scheduler Duties:
• Ensure patient safety
• Assists physicians and ensure maximum efficiency; set up for procedures and examinations; obtain lab test and other reports for physician review.
• Triage patients to ensure productive departmental flow.
• Prepare patients for exams and procedures.
• Administer medications as appropriate; document in patient’s chart.
• Ensure that patient chart entries are made accurately and in a timely manner; forward chart as appropriate.
• Contact pharmacy to order or refill prescriptions as instructed by physician, document appropriately.
• Tracking of all diagnostic studies to ensure results received and patient informed of results
• Tracking of all initial specialist office visit appointments to ensure patient keeps appointment
• Obtain (in advance) pre-certifications, PA’s and referrals when mandated by insurance company
• Maintain adequate stock levels of medications and supplies.
• Set up and stock exam rooms for daily use; keep rooms and equipment clean between procedures; keep cleaning schedules up to date
• Follow clinic policies for infection control in handling and disposing of infectious/hazardous waste materials.
• Keep physician informed of patient’s status and any pending test results
• Obtain vital signs, ascertain the seriousness of the patient’s complaint and begin appropriate measures.
• Administer medications—IM, SQ and intradermal injections
• Administer O2 when ordered by a physician
• Adhere to Quality Control Guidelines; monitoring medication refrigerator temperature, eye wash checklist, O2 checklist, AED checklist and autoclave checklist.
• Adhere to Customer Service Standards
• Knowledge of sterile techniques and sterilization process.
• Perform other tasks as needed, in assistance of physician
• Check for accuracy of insurance status, eligibility, account information, and all vital statistics.
• Assemble encounter forms for next business day.
• Label paperwork with MRC/chart number for physician review; organize paperwork and send to scanning.
• Open mail; pull documents from fax machine and route appropriately.
• Maintain a clean and orderly work area.
• Review Phone Tree reports and conduct appointment reminder calls as appropriate
• Must have predictable and consistent attendance

Secondary Duties And Responsibilities

• Record health history of patients; note abnormal conditions for physician
• Collect, label and document lab specimens as needed
• Complete charts and charge tickets; review and verify codes for physician charges
• Schedule patients with physician and other specialty physicians
• Provide discharge instructions and reinforce physician’s instructions
• Prepare patient for procedures and obtain necessary consent forms
• Collect, label, document and track lab/ biopsy specimens
• Contact patient of test results, schedule surgery and referrals as required
• Knowledge of surgical instruments sorting/ cleaning /sterilization

Supervisory Responsibilites

This job has no supervisory responsibilities.