Guest Change Specialist - French speaking

A Bit About The Role:

Will be initial incident response representative for HX Expeditions and will work in co-ordination with other teams as and when required. Will follow created procedures and workflows and deliver based upon best practice as developed by the Guest Change & Success team. Identifies and escalates priority issues.

This role is also open to candidates in a handicap situation, and we warmly welcome applications from individuals with disabilities.

Key Responsibilities:

• Will when activated perform duties as assigned during regular and irregular events
• Collaborate with internal and external stakeholders in regular and irregular operations.
• Co-ordinate with local resources to identify required resource, hotel, alternatiive transportation etc.
• Be part of the NoK Crisis Team.
• Coordinate and complete additional internal and external notifications.
• Follow Policies, Procedures and Practices that support the Irregular Operations model.
• Be support to Team Leader as required.
• Support on ad hoc projects as required.
• Feedback to Team about any areas of concern or issues.
• Support a 24/7 environment

About You:

Education And Experience Required:

Knowledge & Skills:

• Ability to take in, triage and co-ordinate information at a fast pace.
• High level of competency in developing and driving a network for continual improvement
• High proficiency with Microsoft Excel and Word.
• Teamwork. Be willing to support your team and the other teams in the business and be able to change your point of view.
• Self-Discipline. Commitment to self-improvement and be aware of how your decisions affect those around you and manage your time efficiently.
• Multilingual with English and French

· Salesforce Knowledge

Key Personal Attributes/Behavioural Competencies:

• Self-driven and independent, yet with a will to ask and understand.
• Relationship building & influencing skills.
• Curious and dedicated
• Effective & confident communication skills
• Ambitious and thrives in a high-paced, international, changing work environment.
• Problem Solving Skills
• Customer Service oriented: delivering results and meeting customer expectations.

You Will Get:

• To be part of a dynamic and dedicated team, with highly skilled colleagues.
• Opportunities to work on a global level, with senior management.
• Excellent growth opportunities and the ability to impact with velocity.