Part-Time Customer Service Associate - Flexible Schedule

Experienced Customer Service Associates looking for a Part-time Flexible Schedule - Please Apply!

Our part -time Customer service associates work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Associates handle a large volume of texts and inbound calls from our customers, agents, and third parties. This person will also process policy change requests, work independently on project assignments and other work handled in the Customer Service Center. Associates are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents.  

***Must be able to work Saturdays***

Essential Functions and Responsibilities 

• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. 
• Deliver first call resolution and a low customer effort. 
• Develop and maintain complete product knowledge of all lines (Auto and Umbrella). 
• Accurately enter and update policy information into the various processing systems and handle phone inquiries. 
• Develop and foster Agent/Company Relationships. 
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. 
• High energy and motivation to follow up and take ownership. 
• Flexibility and ability to work under pressure. 
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. 
• Willingness and ability to learn new functions within the Customer Service Center. 

Qualifications And Education

• Saturday hours 9:00 am-2:00 pm are required weekly 
• Flexible work schedule Monday – Friday between the hours of 8:00 AM – 8:00 PM.  
• Total of 10-20 hours a week between Monday-Saturday.   
• Above average interpersonal, listening, communication and organizational skills. 
• Good analytical and decision-making skills. 
• Excellent computer/data entry and general math skills. 
• The ability to communicate in Spanish is a plus! 
• College degree and/or PC license are a plus. 

Perks And Benefits

• Free onsite gym at our Boston Location
• Casually Dress code - can wear jeans! 
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station 

About The Company

 The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. 

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