Customer Experience Specialist - David Jones Kotara - New location!

About The Brand

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world. 

This role is a casual position offering approximately 20 hours per week - you will need availability across both weekdays and weekends and late night trade as required.

About The Role

Step into a brand-new chapter with Oroton! We’re opening a fresh new concession at David Jones Kotara this November 2025 - our very first in this location - and we’re looking for a passionate Team Member to help bring this store to life and create an exceptional experience from day one.

In this role, you’ll be at the heart of creating memorable shopping experiences - delivering exceptional service, offering personalised style advice, and making every customer feel valued. You’ll thrive in a fast-paced, high-energy environment where your ability to connect with people and drive results will shine. From assisting customers in finding their perfect pieces to managing high-volume stock and ensuring our products are beautifully presented and easily accessible - your impact will be felt in every corner of the store.

You’ll excel in this role if you enjoy:

• Leading and inspiring: You'll always lead by example and inspire those around you, fostering a customer-first mindset and ensuring exceptional service with every interaction.
• Energising operations: With your enthusiasm, manage day-to-day store tasks, including stock organization, customer service, and sales, ensuring a seamless shopping experience.
• Driving visual excellence: Work alongside the team to ensure the store is always visually appealing, executing merchandising strategies and product displays to attract customers.
• Strategising and collaborating: Partner with the management team to develop and implement strategies focused on enhancing customer satisfaction, sales, and store performance.

What you'll bring to Oroton!

• A proven track record of working as part of a retail team, hitting the bulls-eye on KPIs, and smashing store targets.
• High attention to detail and proven clienteling experience.
• An attitude that thrives in a fast-paced, high-volume retail environment.
• A keen eye for styling and a love for luxury products.
• A positive attitude that keeps the team inspired and excited every day. You make work fun and invigorating!

The benefits of working for Oroton: 

• Generous remuneration package, including: a bonus structure on offer, Team incentive programs and Oroton product discounts!
• A structured training plan to learn the ins and outs of Oroton’s 5 P’s
• Enjoy discounts with WHEREFIT to gyms, ICONIC Sport, Adore Beauty & HelloFresh
• Training and development opportunities for all team
• Fun, supportive, and dynamic team culture

If you’re detail-oriented, love working with people, and are ready to bring your energy and enthusiasm to a brand that values quality and service, we’d love to meet you!

You must have full Australian working rights to be considered for this role.