Senior Manager IT Salesforce

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Senior Manager IT Salesforce

Location(S)

Mumbai

Key Responsibilities:

Service Ownership & Operational Excellence

· Own the stability, scalability, and secure operations of the Salesforce ecosystem (Sales Cloud,

Service Cloud, CPQ), including connected platforms such as ServiceMax and eCommerce.

· Ensure high system availability, performance, and user satisfaction by implementing ITSM best

practices for incident, change, and problem management.

· Drive proactive monitoring, capacity planning, and operational health checks to maintain adherence to SLAs and KPIs. · Lead environment lifecycle planning including org management, release cycles, platform upgrades, patching, and security compliance. · Accountable for stable, reliable, and secure operations across all enterprise applications, ensuring adherence to defined SLAs and KPIs. --- Business Relationship Management · Act as a trusted partner to Sales, Marketing, Service, Field Operations, and Commercial leaders, ensuring Salesforce solutions are aligned with evolving business strategies. · Conduct regular stakeholder engagement sessions to gather new requirements, communicate roadmap plans, and drive adoption of new features. · Translate complex business needs into scalable Salesforce solutions, ensuring value realization across user journeys and end-to-end processes like Lead-to-Quote, Quote-to-Cash, and Case Management. --- Innovation, Automation & Transformation · Lead continuous improvement and transformation initiatives by leveraging Salesforce-native capabilities, automation (Flows, Process Builder), and advanced tools like AI/ML and Einstein Analytics. · Champion digital innovation in areas such as guided selling, intelligent service dispatch, mobile enablement, and customer self-service portals. · Oversee strategic platform enhancements including Experience Cloud site rollouts, Salesforce CPQ improvements, and ServiceMax integrations. · Partner with enterprise architecture teams to align Salesforce roadmap with overall enterprise digital architecture and integration platforms like Boomi. --- Vendor & Partner Management · Manage third-party vendors, implementation partners, and Salesforce consultants ensuring consistent delivery, innovation input, and adherence to SLAs. · Establish a governance model to evaluate vendor performance, resource effectiveness, and alignment to internal capability needs. · Ensure the platform is compliant with internal controls, licensing usage, and industry best practices.

· Basic Qualifications

Required Qualifications & Experience

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 10+ years of progressive experience in IT applications, with at least 6 years of direct leadership

in Salesforce ecosystem management.

· Proven expertise in owning and scaling Salesforce platforms including CPQ, Service Cloud,

and integrations with MDM and SAP systems.

· Strong understanding of sales, service, partner portals, and field operations processes as

enabled by Salesforce and tools like ServiceMax.

· Certified Salesforce Administrator; additional certifications in CPQ, Service Cloud, Experience Cloud preferred. · Familiarity with integration platforms such as Boomi to ensure seamless end-to-end data flows and system orchestration. · Experience leading global support and delivery teams across onshore/offshore models, with strong vendor oversight. · Expertise in IT governance, Agile/Waterfall delivery methodologies, change control, and operational excellence frameworks (e.g., ITIL, PMP).

Preferred Characteristics

• Sense of urgency, proactive and have good functional and technical understanding
• Exceptional stakeholder management skills, with experience engaging business functions
• Lead vendor team in achieving high-performance across responsibility area
• Foster a culture of accountability, collaboration, innovation, and customer focus.
• Eger to learn and take up new challenges