Digital CRM Consultant

Business Analyst 10+ years of experience as Business AnalystCollaborate with stakeholders to gather, analyze, and document business requirements for the new software platform.Translate business needs into functional and technical specifications for the development team.Work closely with cross-functional teams, including developers, architects, and testers, to ensure the platform meets business requirements.Identify gaps in existing processes and recommend solutions to improve efficiency and scalability.Facilitate workshops, interviews, and focus groups to elicit requirements and validate solutions.Develop user stories, process flows, wireframes, and mockups to support development efforts.Conduct gap analysis between current processes and future-state workflows enabled by the platform.Support UAT (User Acceptance Testing) by defining test cases, coordinating testing efforts, and ensuring defects are resolved.Act as a liaison between business stakeholders and technical teams to ensure alignment throughout the project lifecycle.Any Dynamics certification is a must. Any Cloud Certification would be preferred.