Financial Aid Counselor

Counsels assigned students and their parents on financial aid matters, including application for federal, state, and institutional aid; application for scholarships, and application for loans.

Evaluates students’ financial aid documents for completeness and accuracy, ensuring that federal, state, and institutional eligibility and application requirements are met. 

Determines financial aid awards, including federal, state, and institutional financial aid awards in compliance with federal, state, and institutional policy, regulation, and law.

Performs regular review of incomplete files and corresponds with students and families regarding the forms and information required to complete the students file. 

Corresponds with students and families regarding the financial aid Award Letter, award acceptance, renewal requirements, and application completion

Coordinates closely with the Business Office regarding student aid, student balances, and payment issues.

Performs evaluation of student eligibility in accordance with financial aid renewal requirements, and works in conjunction with the Registrar’s Office to review eligibility issues pertaining to grades and hours.

Participates in College events to provide information on financial aid matters to the local community including students, prospective students, parents, high school personnel, and other organizations

Organizes documents and maintains student financial aid records via both physical file and via enterprise software. 

Perform duties \ tasks as prescribed by the Director and Associate Director of Financial Aid

Required Qualifications:

• Bachelor’s Degree or equivalent required (An acceptable equivalent is an AA degree plus a minimum of 2 years of professional office experience.)

Preferred Knowledge and Skills:

• Effective and professional communication skills both verbally and in writing
• Possess patience and empathy for students and parents by remaining congenial and respectful under stressful conditions while treating others with dignity and respect
• Student-focused and collaborative, a cooperative attitude
• Responsive an accessible by responding promptly with appropriate follow through  
• Analytical skills for the review of documents and student files
• Computer skills and experience in data entry 
• Proficiency in mathematics
• Organizational skills and accurate record keeping/data entry
• Ability to multi-task and work in an environment with frequent interruptions
• Prior financial aid experience

Flagler College is a private liberal arts college located in St. Augustine, Florida. Founded in 1968, our mission is to enrich lives by creating a thoughtful, personalized experience in a supportive educational community. 

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