Lead Specialist, Home Claims

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We’re looking for a motivated Lead Specialist – Home Claims to join our Insurance division. In this role, you’ll support the Team Leader to guide and coach a team of Home Claims Specialists, ensuring our members receive professional, compassionate, and efficient service when they need it most.

What you’ll be doing

• Support the Team Leader to coach and develop the Home Claims team, ensuring consistent and fair claim outcomes.
• Handle complex home claims, providing tailored support to members throughout the claims lifecycle.
• Deliver high-quality service that balances empathy with operational performance.
• Collaborate with builders, repairers, suppliers, and other stakeholders to ensure timely and cost-effective repairs.
• Identify opportunities for process improvements to enhance both member experience and claims efficiency.
• Support team performance by providing feedback, insights, and recommendations.

What You’Ll Bring

• Demonstrated leadership experience within an operational environment.
• Excellent communication skills with the ability to explain complex processes simply and clearly.
• Empathy, resilience, and discretion when supporting members through stressful situations.
• The ability to thrive in a high-volume, fast-paced claims environment.
• Experience in insurance claims handling, ideally within home claims.
• A strong understanding of the home repair industry (highly desirable).
• Certificate IV in General Insurance or equivalent (desirable).

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
• Opportunities for community engagement and corporate volunteering

Apply online – send us your CV showcasing what you can bring to the team.

Applications Close COB Monday 22nd September 2025.

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