Senior Associate, Production Services Application Support Analyst

Performs moderate to complex troubleshooting as a subject matter expert in one or more applications. Maintains and supports applications and their operating environments. Responds to alerts, performs root cause analysis and uses procedures and documentation for issue resolution. Works to ensure appropriate monitoring and alerting setup. Monitors applications and respond to incidents. May lead or partner with other team members on the analyzing of moderate to complex issues. Perform ongoing health checks and validations after changes or significant incidents. Provides input and recommendations for technical solutions on application problems. Perform diagnostics and troubleshooting for more complex issues. Escalate to second level application or infrastructure support when necessary. Designs and implements automation for manual processes. May mentor or provide guidance for junior team members. Contributes to the achievement of related teams' objectives.

Modified based upon local regulations/requirements. Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.