Director, Operational Risk & Resilience (CTC)
Questrade Financial Group.com
Office
Toronto, ON, M5H 3E5, CA
Full Time
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Director, Operational Risk & Resilience. Could It Be You?
Reporting to the Chief Risk Officer, the Director, Operational Risk & Resilience will be primarily responsible for leading and enhancing the Operational Risk Management program at Community Trust Company, in compliance with OSFI regulatory requirements.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
• Design, implement and manage the operational risk management programs including fraud risk management, business continuity management, IT and cyber risk management, third party risk management and overall operational risk management.
• Establish an operational risk appetite and implement a process to ensure the Company manages within it and has the ability to identify and manage any exceptions
• Manage and chair the Operational Risk Committee, and attend as a key member of other senior management committees
• Ensure the design and operating effectiveness of each of the operational risk management programs is sufficient given the risk of the business, and ensure they meet and continue to comply with the expectations set out in respective OSFI Guidelines
• Support the CRO for all operational risk matters with the Board and Committees
• Support the CRO for all operational risk matters with OSFI
• Manage strong working relationships with business partners, including other control functions
• Provide leadership, training, motivation, coaching and evaluation to the operational risk team and the broader company on operational risk matters
So are YOU our next Director, Operational Risk & Resilience? You are if you…
• Have a University degree in a business related field
• Have 10+ years of operational risk management experience as part of the second line of defense in an OSFI regulated institution preferred. Combinations of experience in fraud risk management, business continuity management, IT and cyber risk management, third party risk management and overall operational risk management
• Have strong business acumen and knowledge of principles, techniques, current trends, best practices, regulations, policies, and programs related to risk management
• Have 10+ years of people management experience is preferred
• Have a desire for high performance and ability to make an impact
• Have a solutions-oriented mindset, critical thinking and sound decision making
• Have strong collaboration, influencing, conflict resolution and stakeholder relationship building and people and process management skills
• Have proven ability to manage multiple deliverables with firm deadlines
• Have excellent written communication skills – the ability to articulate key messages concisely and effectively
• Have experience writing policies
• Have experience creating reports for senior management
• Have proficiency with Microsoft Office, Google Suite, Power BI, RPA advantageous
• Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
• Are a strong team player who motivates others to achieve group success.
• Can establish and build on healthy working relationships with your team and peers.
• Use open communication and collaboration to solve problems and manage deliverables.
• Work well in a dynamic and fast paced environment with the ability to navigate through organizational change.
Additional Information…
• Please note this role will be required to be in office 3 days a week
Sounds like you? Click below to apply!
#LI-LB1
#LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Director, Operational Risk & Resilience. Could It Be You?
Reporting to the Chief Risk Officer, the Director, Operational Risk & Resilience will be primarily responsible for leading and enhancing the Operational Risk Management program at Community Trust Company, in compliance with OSFI regulatory requirements.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
• Design, implement and manage the operational risk management programs including fraud risk management, business continuity management, IT and cyber risk management, third party risk management and overall operational risk management.
• Establish an operational risk appetite and implement a process to ensure the Company manages within it and has the ability to identify and manage any exceptions
• Manage and chair the Operational Risk Committee, and attend as a key member of other senior management committees
• Ensure the design and operating effectiveness of each of the operational risk management programs is sufficient given the risk of the business, and ensure they meet and continue to comply with the expectations set out in respective OSFI Guidelines
• Support the CRO for all operational risk matters with the Board and Committees
• Support the CRO for all operational risk matters with OSFI
• Manage strong working relationships with business partners, including other control functions
• Provide leadership, training, motivation, coaching and evaluation to the operational risk team and the broader company on operational risk matters
So are YOU our next Director, Operational Risk & Resilience? You are if you…
• Have a University degree in a business related field
• Have 10+ years of operational risk management experience as part of the second line of defense in an OSFI regulated institution preferred. Combinations of experience in fraud risk management, business continuity management, IT and cyber risk management, third party risk management and overall operational risk management
• Have strong business acumen and knowledge of principles, techniques, current trends, best practices, regulations, policies, and programs related to risk management
• Have 10+ years of people management experience is preferred
• Have a desire for high performance and ability to make an impact
• Have a solutions-oriented mindset, critical thinking and sound decision making
• Have strong collaboration, influencing, conflict resolution and stakeholder relationship building and people and process management skills
• Have proven ability to manage multiple deliverables with firm deadlines
• Have excellent written communication skills – the ability to articulate key messages concisely and effectively
• Have experience writing policies
• Have experience creating reports for senior management
• Have proficiency with Microsoft Office, Google Suite, Power BI, RPA advantageous
• Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
• Are a strong team player who motivates others to achieve group success.
• Can establish and build on healthy working relationships with your team and peers.
• Use open communication and collaboration to solve problems and manage deliverables.
• Work well in a dynamic and fast paced environment with the ability to navigate through organizational change.
Additional Information…
• Please note this role will be required to be in office 3 days a week
Sounds like you? Click below to apply!
#LI-LB1
#LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Director, Operational Risk & Resilience (CTC)
Office
Toronto, ON, M5H 3E5, CA
Full Time
September 17, 2025