Seasonal - AR Anlayst

Responsibilities

• Independently manage a portfolio of B2B customer accounts, including sports teams, leagues, and retailers. 
• Monitor account balances, investigate discrepancies, and reconcile customer accounts regularly, identifying reasons for non-payment and taking the necessary steps to resolve outstanding issues. 
• Conduct proactive outreach via phone, email, and customer portals to follow up on outstanding invoices and resolve payment issues. 
• Research and resolve billing discrepancies, chargebacks, and payment offsets; coordinate with Accounting to ensure proper GL coding when applicable. 
• Collaborate with Sales, Customer Service, and internal stakeholders to address billing issues and customer disputes. 
• Maintain clear and accurate documentation of all customer communication and issue resolution efforts. • Support the cash application team by identifying and resolving unapplied payments or mismatched remittances. 
• Track and report on payment behavior to flag potential risks and escalate when needed. 
• Assist in developing and refining processes related to customer account maintenance and AR operations. 
• Contribute to process improvement initiatives by providing feedback and identifying inefficiencies. 
• Accountable for reducing delinquency in assigned portfolio. 
• Maintain a high level of professionalism and service, promoting accountability and teamwork across departments. 
• Perform other assigned duties in support of the Invoice-to-Cash (ITC) department. 

Requirements

• Bachelor’s degree in Accounting, Finance, Economics, or a related field preferred, with 2+ years of high-volume AR/account management experience. 
• Comfortable communicating directly with customers via phone and email. 
• Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution. 
• Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools. Required Skills 
• Clear and professional communication with both customers and internal teams. 
• Ability to analyze account activity, identify issues, and take action. 
• Strong organizational and time management skills; ability to manage priorities in a fast-paced environment

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.