Market Health Information Management Director

Job Summary

The Director, Health Information Management (HIM) is responsible for the overall development, management, and operational success of the HIM department. This role oversees key HIM functions, including Unbilled/Revenue Cycle, Master Patient Index (MPI), Medical Record Imaging and Chart Management, Forms, and Release of Information (ROI). The Director collaborates with the Facility Privacy Officer (FPO) to ensure compliance with HIPAA and applicable State/Federal privacy regulations. This position establishes and enforces policies, ensures compliance with accrediting agencies, and supervises staff to maintain data quality, integrity, confidentiality, retention, and security of health information.

Essential Functions

• Manages and oversees the Health Information Management (HIM) staff, ensuring compliance with Medical Staff Rules/Regulations and Bylaws, Joint Commission Standards (TJC), and applicable state and federal regulations.
• Develops and implements departmental policies and procedures, reviewing and updating them regularly to maintain an effective and efficient HIM department.
• Monitors and reports incomplete and delinquent medical records, ensuring timely completion and communicating findings to hospital leadership and appropriate committees.
• Ensures the confidentiality and security of medical information in compliance with HIPAA policies and procedures.
• Tracks, monitors, and reports HIM Key Performance Indicators (KPIs), including Operative Reports, History and Physicals, Delinquency Rate, and Scanning Turnaround Time, and leads action plans for improvement.
• Oversees the timely discharge record processing to guarantee prompt availability for continuity of care, chart completion, and coding processes.
• Serves as the Facility Forms Committee chair or co-chair, ensuring the standardization and management of medical forms.
• Improves staff performance through ongoing coaching, delegation, and feedback, ensuring quality and productivity expectations are met and regularly communicated.
• Works collaboratively with physicians and other staff members to address issues affecting the HIM department and facility goals, developing and implementing workflow improvements based on data-driven insights.
• Represents the HIM department in various hospital and Medical Staff meetings, fostering positive relationships and effective communication.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
• Strategic Planning and Financial Oversight
• Quality Assurance and Regulatory Compliance
• Collaboration and Communication
• Staff Responsibilities
• Provides leadership, mentorship and professional development opportunities for departmental staff.
• Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.
• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.
• Monitors expenditures, ensuring cost-effective delivery of services.
• Evaluates and implements new technologies to enhance operational efficiency.
• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
• Participates in audits, inspections and accreditation processes as applicable.
• Follows established quality control practices to ensure accuracy, consistency and safety.
• Works closely with leadership teams to coordinate and improve service delivery.
• Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 3-5 years of experience in closely related field with Bachelor's degree required
• 3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools. 

Licenses and Certifications

• RHIT - Registered Health Information Technician required or
• RHIA - Registered Health Information Administrator required