Program Support Team Leader

Number Of Positions Available:

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

• Position Title: Program Support Team Lead
• Classification: SCHADS Level 6
• Status: Full-Time, Permanent
• Reports to: Centre Manager
• Direct Reports: Approximately 12

Site-Based

Why this Role Matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

About The Role

We’re seeking a passionate and experienced Program Support Team Lead to guide and support a dedicated team of around 12 Support Workers at our Townsville Residential Rehabilitation.

In this pivotal frontline leadership role, you’ll oversee daily operations, manage rosters, support client-centred care practices, and foster a positive and cohesive team culture—ensuring the highest standards of service delivery.

How you will make an impact:

• Lead, coach, and support Support Workers in delivering person-centred care
• Manage rostering and day-to-day operations to ensure smooth service delivery
• Promote safety, quality improvement, and client wellbeing across all activities
• Oversee documentation, systems, and tools including SAMIS, SolvSafety, and Kronos
• Support admissions, discharges, medication supervision, and daily routines
• Drive a culture of excellence, accountability, and continuous improvement
• Collaborate closely with the Centre Manager to implement service enhancements

What You Will Bring:

• Degree in Social Work, Community Services or related field (or equivalent experience)
• Proven experience in staff leadership and supervision in AOD, health or community services
• Strong understanding of risk, clinical governance, and trauma-informed practice
• Blue Card (Working with Children Check), First Aid & CPR certification, and driver’s licence

What We Offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Ongoing training and development opportunities that enhance on the job skills and proficiency. 
• Rewarding and fulfilling purpose-driven careers that have positive and sustainable social impacts. 

How To Apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 
 

Applications will close as soon as a suitable candidate is secured. 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration