Customer Relationship Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Roles and Responsibilities: Front Desk Executive / CRE

Key Responsibilities:

Reception & First Impressions

• Greeting visitors, tenants, and clients professionally
• Managing visitor sign-in processes and security protocols
• Creating a welcoming environment as the "face" of the property

Administrative Support

• Answering and directing phone calls
• Managing mail and package deliveries
• Scheduling meeting rooms and facilities
• Maintaining reception area appearance and organization

Tenant Services

• Processing maintenance requests
• Responding to tenant inquiries and concerns
• Facilitating communication between tenants and property management
• Providing information about building services and amenities

Security Coordination

• Monitoring visitor access and credentials
• Enforcing building security protocols
• Coordinating with security personnel
• Managing emergency procedures when necessary

Communication Hub

• Relaying messages to appropriate staff members
• Distributing tenant communications and building notices
• Serving as the central information point for the property

Others

•  Being familiar with building lost and found procedures
• Managing and participating in events, overlooking general maintenance and guest handling.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint      trackers, dashboard etc

Qualifications

• Candidates need to have a relevant educational background in hospitality with min 3-4 years of work experience OR  4-5 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must
• Willingness to work in flexible shifts, weekends and holidays is an added advantage
• Basic understanding of operating computers, mobile application, Visitor and complaint management tools / applications and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.