Director of Operations

Position Summary

The Director of Operations provides strategic and operational leadership for an assigned Area, ensuring seamless integration across Branch functions. This role oversees shared services, manages high-level client relationships, drives profitability, and ensures consistent delivery of high-quality security services. The Director of Operations also plays a key role in client start-ups, service transitions, and retention initiatives, while coaching and developing field managers and supervisors.

This position carries full operational and profit & loss accountability for a designated portfolio of business, including direct oversight of approximately 2,000 weekly service hours (HPW).

Key Responsibilities

Client & Service Delivery

• Serve as a trusted advisor to senior and executive-level client representatives, ensuring alignment with strategic goals.
• Ensure delivery of high-quality customer service; provide regular updates to the Area Vice President.
• Meet with client representatives to review performance, resolve concerns, and address operational needs.
• Oversee client start-ups, contract negotiations, post orders, and security assessments.
• Implement client satisfaction initiatives and ensure ongoing retention efforts.

Operational Leadership

• Manage shared services across multiple Branches (payroll, HR, accounts receivable, and related functions).
• Provide direct support to District Managers (DMs) through guidance, auditing, billing, and operational oversight.
• Manage chargebacks, auditing processes, and revenue recovery efforts to safeguard profitability.
• Resolve operational issues and ensure alignment with Area strategy and leadership.
• Develop, implement, and monitor KPIs and service quality metrics; drive corrective action as needed.
• Oversee compliance with fleet (vehicle) programs and, where applicable, weapons accountability.
• Ensure compliance with all applicable laws, policies, and safety standards.

Financial Management

• Maintain full profit and loss accountability for assigned portfolio.
• Analyze financial and operational data to drive efficiencies and profitability.
• Develop and manage budgets in collaboration with the Area Vice President.
• Authorize and control expenditures for equipment, supplies, vehicles, and uniforms.
• Drive financial integrity by auditing records, monitoring billing, and retrieving outstanding receivables.

People Leadership

• Recruit, train, coach, and develop high-performing managers and supervisors.
• Provide guidance on scheduling, staffing, payroll, and cost management.
• Create a professional, inclusive, and compliant work environment.
• Conduct performance reviews, administer discipline when necessary, and promote employee engagement and retention.

Organizational Support

• Collaborate with Area and Regional leadership on key initiatives, legal issues, and HR matters.
• Participate in quarterly business reviews, strategic planning sessions, and corporate initiatives.
• Respond to emergencies or incidents on an on-call basis.

Compensation & Benefits

• Salary: $80,000 – $90,000 annually
• Car Allowance: $1,000 per month
• Travel: Approximately 30%
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Time Off: 10 vacation days, 4 floating holidays, 6 sick days annually

Qualifications

Education & Experience

• Associate’s degree and 4+ years of management experience in security, operations, or business management; or an equivalent combination of education and experience.
• Previous security industry experience strongly preferred.
• Proven track record in P&L oversight, auditing, billing, and financial accountability.
• Experience supporting managers and teams in a multi-branch or multi-site environment.

Why Join Us?

At Securitas, we believe diversity, equity, and inclusion are essential to our success. We foster a workplace where all employees feel valued, respected, and empowered to succeed. If you’re a seasoned leader with a passion for client success, operational excellence, and financial accountability, we invite you to apply today.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
 

#Af-Ssta

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include: 

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.