Service Technician Level 3

Proficient in Field Service activities concerning assigned relevant equipment sold by SPSG

Responsible for continuous growth as a representative of Samuel PSG.

Active in the advancement of products/Service marketed by SPSG

To work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related task as assigned by supervision.

To participate/assist in training initiatives throughout the department.

To participate in Lean initiatives and other developmental projects.

To hold responsibilities and be accountable for assigned field projects.

To travel to and work remotely in customer and SPSG locations, including requirements in USA, Canada, and abroad.

Maintain and follow paperwork and reporting guidelines.

Manage travel schedule to minimize company costs.

Good intercompany and customer relationships

Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules.

Professional attire and behavior in representing SPSG

Other as assigned by Management

Skills / Experience / Education Requirements:

• Minimum Associates Degree in related Engineering field and/or technical school equivalent. Other training and experience considered in certain situations.
• Favorable completion of Level II training and advancement requirements as set forth by management or experience approval certification by Manager.
• Level 2 completion of the incentivized advancement program as applicable.
• Favorable Performance evaluation history.
• A minimum of 2 Years’ experience on equipment marketed by Samuel PSG.
• A minimum of 2 years’ experience as a Field Service Technician.
• Experience in automated controls as pertaining to Strapping equipment manufactured and/or marketed by SPSG.
• Maintain a continued willingness to learn and participate in departmental initiatives.
• Capable of interpreting, and troubleshooting blueprints, electrical, pneumatic/hydraulic schematics.
• Demonstrated ability to handle stressful and challenging situations.
• Demonstrated ability and willingness to make acceptable judgment calls and decisions.
• Demonstrated ability to provide good communication both verbal and written as required.
• Demonstrated ability to be a Self-motivated individual that can work well with others or with little to no direct supervision.
• Demonstrated ability to be detail oriented and reliable to maintain customer equipment.

Working Conditions / Physical Requirements:

• May require working weekends, holidays, and overtime as needed.
• Requires availability for travel on short notice.
• Overnight travel expectation is up to 50%, but may exceed that in certain situations.
• Must be able to work in varies work conditions such as extreme temperatures, hot and cold environments
• Must be able to work safely around automated equipment with little to no supervision while following all company and customer safety policies.

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At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.
At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

Samuel is an Equal Opportunity Employer.  In the United States, we utilize E-Verify.