Military Affairs AR Processor I

The Military AR Processor perform duties that involve ensuring that inbound payments and outgoing refunds are properly reconciled and processed in a compliant manner. AR processors are responsible for much of the backend payment processing and frequently work with the Veterans Administration (VA) and Department of Defense (DoD) to ensure individual student accounts are balanced properly. AR Processors also assist with completing invoicing for Veterans Readiness & Employment (VR&E) benefits and DoD tuition assistance. The position relies heavily on principles of accounting and mathematics.

Essential Functions And Responsibilities

Balance incoming payments with outgoing refunds on a student-by-student basis, ensuring all aspects of the account are correct before signing off on the account. Properly safeguard funds and account information by adhering to established internal control policies, procedures, and PCI Compliance Regulations. Reconciliation and accounts payable and receivable for Liberty’s veteran and military funding Maintain compliance with all governmental policies related to the processing and handling of military funding including Liberty University policies such as p-card usage and similar payment related policies Assist with research and gathering of documents when DoD, VA, and VA State Approving Agency (SAA) audits occur. May be assigned to work emails, chat or phone queues as needed. Submit invoices for Veterans Readiness & Employment (VR&E) benefits and DoD tuition assistance. Process documents, payments and enrollment certifications related to Veterans Readiness & Employment (VR&E) benefits. Communicate with Veterans Readiness & Employment (VR&E) counselors to assist students in using their VR&E benefits. Processes veteran educational benefits for servicemembers, veterans, and their families. Report grades and academic progress to the Department of Veterans Affairs (VA) and DoD agencies. Review documentation related to and processes military withdrawals. To perform other duties incidental to the work described herein and as assigned by the Director, Associate Director, and Supervisor positions within Military Affairs. Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.

Qualifications And Credentials

Preferred Qualifications:

Bachelor’s Degree preferred Fluent in Spanish or American Sign Language

Minimum Qualifications:

Customer Service experience required Prior office experience required Individual must not be in default on any federal student or parent loan Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i))

Abilities And Competencies Essential To The Function Of The Job

Communication And Comprehension

Experience in call or contact center preferred. An in-depth understanding of proper phone etiquette and call demeanor; exceptional verbal and written communication skills. Responsible to be knowledgeable on military and veteran benefit policy. An in-depth knowledge of Tuition Assistance and Veteran Benefit processing and an eye for detail to properly process benefits and communicate to students. Capacity to represent the department and university in a professional manner. Proficiency in Microsoft Outlook and Word, and a common knowledge of Power Point and Excel; familiarity with SharePoint, CRM, and Banner INB is strongly preferred. During peak times, will fulfill necessary roles within the team as needed.

Problem Solving

Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature, for the purpose of developing and implementing departmental strategies.

Physical And Sensory Abilities

Frequently required to sit for extended periods to perform deskwork or type on a keyboard. Regularly required to hear and speak in order to effectively communicate orally. Occasionally required to stand, walk, and climb stairs to move about the building.

Working Conditions

Work Environment

The office working environment in which one will typically perform the essential functions of this position is a climate-controlled call center office setting.  It is well-lighted and the noise level is moderate to loud.      

Driving Requirements

There are no driving requirements for this position.

Target Hire Date

2025-10-24

Time Type

Full time

Location

Remote Location

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.