Senior Administrator Operations, Technical Services

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

• Position: Senior Administrator Operations, Technical Services
• Work Location: Vantive Old Toongabbie Office (Expected to move to New Office in Victoria Cross, North Sydney soon)
• Line Manager: Customer Operations Lead Commercial, Technical Services
• Normal Working Hours: Mon-Fri 8:00-17:00
• Travel: Not required

Job Scope: Reporting to the Customer Operations Lead, Technical services ANZ, this role will primarily focus on customer support and administration support to both Field Service and Depot Service Teams in Australia and New Zealand.

Job Responsibilities:

• Call intake and dispatch of field service work orders and workshop reports
• Liaising with Field and Depot Service Engineers and other external customers to coordinate technical services efficiently
• Invoicing ad hoc service jobs
• Set-up, maintain and update customer database system
• Prioritizing jobs to meet response times as per individual service contracts
• Create, analyze and receipt all technical service purchasing requirements
• Preparing customer quotes and processing of purchase orders
• Asset transfer, hardware tracking, and discards
• Management, planning and control of Service Contract Agreements, revenue and costs stream and ensure timely renewal and facilitate new revenue opportunities.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• At least 5 years of experience in administrator in service engineering team with proven track record of achieving performance targets and maximizing customer satisfaction.
• Strong organization and coordination skills with the ability to multi-task and meet deadlines
• Excellent time management skills and strong ability to prioritize
• Strong verbal and written communication skills
• Take initiative and be adaptable to change
• Solid reporting skills and exceptional attention to detail
• Experience with Salesforce and Coupa is highly advantageous.
• Previous experience in payroll/ finance will be highly regarded.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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