Team Lead- Fault Management-SA

Job responsibility

1. Responsible for proving technical support to FO for Tx related issues
2. Ensuring NW fault and customer complaint resolution. 
3. Key Responsibilities include: -

• Technical Support: End to End support for fault & incident management of Tx network, coordination, escalation and resolution
• Fault & Incident Management: Alarm handling & ticketing, Call flow analysis, customer complaint handling, resolution.
• Problem Management: ticket/complaint/incident resolution, 
• MIS: Maintaining/preparing DSR and other relevant data.
• Operational support: Provide support to FO team  and other stakeholders related to Fault Management, service assurance, complaint resolution etc.
• Fault Management: ticket acknowledging, routing, resolving, and closing. 
• Service assurance – handling the customer ticket in bin & resolution of TT’s within time

1. Candidate should possess strong technical skills in SDH, PTN , DWDM, ASON & OTN 
2. Candidates should have strong skills in various protocols like SDH, OTN
3. Knowledge of IP subnetting & routing and cloud computing will be preferred.
4. Relevant certifications will add to the advantage. 
5. Candidates should possess good communication skills. 
6. Candidates should be open for shift work, including nights and weekends. 

Span of control: TTL NOC       Key Customer FO,PSC,IP/VOICE NOC                   Necessary Preferred Skills  

• Over 3 to 7+ years of experience in Tx &  core domain.
• Strong understanding of project management, customer service, and technical knowledge Tx network elements, including OLP. DWDM, OTN, ASON, SDH , PTN
• Excellent problem-solving, leadership, and communication skills.
• Hands on Experience of Report preparation & publishing
• Analytical skills
• Data Presentation
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Innovative thinking for analysing customer issues and resolution.

Qualification B.E./B.Tech (Telecom/Communication/Instrumental) Overall Work Experience  Over 3 to 7 + years of experience Behavioural Attributes

• Positive thinking
• Willingness to work in a competitive environment.
• Customer centric
• Team player
• Good listener

Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.