Software Engineer - GenAI

A.P. Moller - Maersk

A.P. Moller – Maersk is the global leader in container shipping services.  The business operates in 130 countries and employs c. 80,000 staff.  An integrated container logistics company, Maersk aims to connect and simplify its customers’ supply chains.  

We Offer

Joining Maersk will embark you on a transformational journey with great opportunities for career development within a global organization. As a Senior Software Engineer, you will design, engineer and run our capabilities for the Network Automation and Orchestration Tools stack for network and perimeter products and platforms that enable highly distributed global business for site, fleet, asset and IoT connectivity, required to deliver against our strategy. You will be exposed to a wide and challenging range of needs and opportunities requiring you to engage closely with stakeholders across all levels within Maersk  as you mature and evolve our OSS capabilities for Network OSS to become world class.

The Brief

A globally focused shipping and transportation organisation is continuing to drive an ambitious and complex change and transformational programme to deliver a service of excellence for its customers and clients worldwide.  The Global CTIO has a mandate from the Maersk board to lead the Technology transformation of Maersk which will enable the Maersk business strategy to become the global integrator of container logistics through digitising the Maersk business processes and customer engagement.

The Technology Function is fundamental to enable the company’s transformation and in response to this demand, our in-house technological capability is growing exponentially. We are recruiting world class talent to ensure that the technology services are modernised to enable Maersk to become a logistics integrator leveraging a competitive advantage through technology.

Why this job matters?

The Network OSS Engineering function is essential to our transformation, it is a central team within Network Architecture & Engineering, responsible for the delivery of product roadmaps, technical vision and quality across Fulfilment and Assurance that underpin our network and perimeter capabilities and products.

Reporting to the Senior OSS Engineering  Manager you will serve as a Senior Software Engineer, ensuring that our systems and tools for the network OSS realise business value. Your role is responsible for technical design and delivery of solutions across the network OSS applications landscape from Planning to analytics driven AIOps. All built to industry leading standards and running seamlessly across various cloud and on-prem platforms, allowing frictionless and seamless operations of our network and perimeter platforms.

Scope

The Network OSS team at Maersk is expanding into AI-driven network operations, focusing on building intelligent, autonomous systems that enhance the management of data networks across Core, Edge, and Cloud locations (offices, warehouses, terminals, vessels, data centres, cloud environments, etc.) and the perimeter services that secure them. This role focuses on leveraging Generative AI, Large Language Models (LLMs), and agentic frameworks to develop next-gen network observability, automation, and decision-making platforms.

Key areas include but are not limited to:

• AI-Augmented Operations: Develop agentic AI solutions using LLMs, LangChain, and vector stores to enable intelligent automation, natural language interfaces, and autonomous troubleshooting across network services.
• Prompt Engineering & Reasoning: Design structured and dynamic prompts, chains, and retrieval-augmented generation (RAG) workflows to enable context-aware responses and insights from large-scale network data.
• Intelligent Tooling & Platform Integration: Build AI-enabled internal tools for use cases like configuration analysis, alert summarization, root cause inference, change impact prediction, and knowledge extraction from telemetry and logs.
• Observability & Insights: Use GenAI to augment monitoring and assurance by generating explanations, recommendations, and summaries from network events, alarms, and metrics.
• Integration with Core Network Stack: Apply AI capabilities across domains such as:
• Wireless Transport: Satellite | 4G/LTE | 5G
• IoT Networking: Industrial Wi-Fi
• WAN: Internet | IP/MPLS | Next-Gen/SD WAN
• LAN: DC Networking | SDN | Fixed & Wireless
• Perimeter: Load balancers | NG Firewalls | Security Service Edge

This role is at the intersection of networks and intelligence, aiming to transform Maersk's OSS ecosystem through LLM-based platforms that are autonomous, explainable, and user-friendly.

Specific Job Requirements

We are looking for a Software Engineer with a strong interest in Generative AI and LLM-based application development. In this role, you will help build AI-powered tools to improve observability, automation, and assurance for Maersk's global network infrastructure across Core, Edge, and Cloud environments.

You will contribute to developing intelligent systems that support network operations using LLMs, prompt engineering, and agentic frameworks. The ideal candidate will have experience in Python development and exposure to GenAI concepts and tools.

You Will:

• Collaborate with senior engineers and domain experts to implement GenAI features in internal network management tools.
• Assist in developing prompt flows, vector store integrations, and LLM-based applications using LangChain or similar frameworks.
• Help build and maintain APIs and tools that leverage AI for summarization, correlation, or diagnostics.
• Contribute to the development of natural language interfaces and self-service tooling for operations teams.
• Follow secure coding practices, maintain high-quality code, and participate in peer reviews and testing.

Required Skills And Qualifications:

• Proficiency in Python with hands-on experience building backend services or tools.
• Familiarity with GenAI frameworks such as LangChain, OpenAI SDK, or HuggingFace (project/internship experience acceptable).
• Understanding of prompt engineering, embeddings, and retrieval-based architectures (RAG).
• Basic experience working with vector stores and RESTful APIs.
• Exposure to CI/CD tools (GitHub Actions, Jenkins) and containerization (Docker).
• Good problem-solving skills and the ability to learn and adapt quickly in a fast-paced environment.
• Strong communication and collaboration skills, with a willingness to work in a cross-functional team.

Bonus:

• Experience with LangGraph, agent workflows, or MLOps practices.
• Prior experience in networking, telemetry, or infrastructure observability is a plus.

This is a hands-on role where you’ll grow your GenAI skills while contributing to real-world solutions at global scale. We're looking for enthusiastic engineers who are eager to learn and apply AI in impactful ways.

The Candidate

To be considered for this opportunity candidates will have the following skills:

• Demonstrates excellent communication skills with ability to communicate effectively at all levels within the organisation reaching out when needed to resolve issues. 
• Shows strength in negotiation both internally and externally to ensure successful resolution of issues prior to escalation, ensuring that the wider business imperative is not undermined.  
• A clear understanding of the business imperatives and how they align with the wider company strategy. 
• The candidate will be a fit with the culture and values of Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.