Product Manager, Payment Compliance - USDS
TikTok.com
Office
San Jose, California, United States
Full Time
Team Intro:
The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- As the product owner of USDS Payment Compliance Operations Platform, build and enhance the manual case review tool, including but not limited to the following core features: case distributions, queue management, access control, information queries, risk decisions, status flows, multi-language translations, customer outreach, multi-tenancy structure, efficiency tracking, and dashboards etc.
- Design operations tooling solutions that are compatible to Operations team's standard working procedures (SOP). Work with Operations team to guarantee SOP adequacy and accuracy, reduce average handling time (AHT), improve operational efficiency, and save operational costs.
- Conduct meetings with business teams to discuss platform designs based on different business scenarios, customer experiences, and compliance regulations. Work closely with R&D team to launch new features, and with Operations team to ensure effective executions of SOP.
The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- As the product owner of USDS Payment Compliance Operations Platform, build and enhance the manual case review tool, including but not limited to the following core features: case distributions, queue management, access control, information queries, risk decisions, status flows, multi-language translations, customer outreach, multi-tenancy structure, efficiency tracking, and dashboards etc.
- Design operations tooling solutions that are compatible to Operations team's standard working procedures (SOP). Work with Operations team to guarantee SOP adequacy and accuracy, reduce average handling time (AHT), improve operational efficiency, and save operational costs.
- Conduct meetings with business teams to discuss platform designs based on different business scenarios, customer experiences, and compliance regulations. Work closely with R&D team to launch new features, and with Operations team to ensure effective executions of SOP.
Product Manager, Payment Compliance - USDS
Office
San Jose, California, United States
Full Time
September 17, 2025