Intern – IT Customs Operations & EDI Support

At Hapag-Lloyd, not only are our vessels constantly on a voyage around the globe – we as a company, and especially our internal IT department, are also on an exciting journey toward our vision of becoming the number one for quality in our industry.

To keep global trade running smoothly, we have developed our own Carrier Customs Handling System, which is deeply integrated into our operational IT landscape. With electronic data interchange (EDI) connections to more than 100 countries, we ensure that customs requirements are met and that documentation flows seamlessly along the transport chain.

In our Knowledge Center in Gdansk, we are currently expanding our Digital Carrier Customs product team. As an Intern – IT Customs Operations & EDI Support, you will be part of this international and innovative environment where logistics expertise meets modern IT. During your internship, you will have the opportunity to learn from experienced colleagues, gain valuable insights into global customs processes, and develop your technical and problem-solving skills. This is a great chance to grow in a supportive team setting and take the first steps in building your career in IT and logistics.

Job Description:
• Support the IT Customs Operations Team in handling Support Tickets (3rd line support)
• Assist in development, maintenance and testing of EDI Mappings and other related tasks as
needed
• Assist in resolving documented issues and directing complex issues to Experts in the Team
• Shadow Experts in the Team to develop skills and understanding of customs operations, EDI,
maritime terminology, and IT systems
• Review and create documentation on Confluence
• Record and share meeting notes and other operational notes for the Team
• Provide support in handling the IT Customs’s Mailbox

• Requirements:
• • Currently studying or a fresh graduate in either Maritime-related or IT-related studies (or
• equivalent)
• • Strong analytical and problem-solving skills
• • Ability to learn and understand internal tools and systems
• • Willingness to learn and take on new tasks and responsibilities
• • Eagerness to learn basic coding and SQL queries
• • Ability to work independently and as part of a team
• Nice to Have:
• • Understanding of customs operations and maritime terminology (for Maritime-related studies
• background)
• • Basic understanding of IT concepts, systems, or programming languages (for IT-related
• studies background)
• • Familiarity with coding (in any programming language) and SQL queries.
• • Experience with Confluence or other documentation tools
• • Familiarity with EDI Mappings or handling script coding

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.