SAP Client Executive - Customer Experience (CX)

Company Overview:

Argano is the world’s largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients’ commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation.

Position Title:

SAP Client Executive – Customer Experience (CX)

Position Summary:
We are looking for an experienced SAP Client Executive to drive the adoption of SAP’s Customer Experience (CX) solutions that enable organizations to transform how they engage customers, improve retention, and drive growth. The ideal candidate will have a deep understanding of customer engagement concepts, including sales, service, commerce, marketing, and customer data management. This role demands a results-oriented sales professional with a proven ability to manage complex sales cycles, engage with C-level executives, and deliver business transformation outcomes.

Key Responsibilities:

• Sales Performance: Achieve and consistently exceed sales targets by driving demand for SAP’s CX solutions. Manage end-to-end sales cycles from lead qualification to closing.
• Client Engagement: Build and maintain strong relationships with C-level executives, advising on how SAP’s solutions can enhance their customer engagement strategies and support broader business transformation.
• Sales Strategy: Collaborate with pre-sales and demo teams to craft tailored value propositions that address customer pain points and align with business goals.
• Solution Selling: Position SAP’s CX portfolio as a key enabler of business growth and customer loyalty, focusing on areas such as commerce, service, marketing automation, and customer data platforms.
• Market Leadership: Stay current on trends and best practices in customer engagement and digital experience, bringing relevant insights into client discussions to position SAP as an industry leader.

Must-Have Criteria:

Experience

• 4–6 years of proven field sales experience with a focus on B2B software sales, ideally in enterprise or customer engagement technology.
• A history of consistently overachieving sales targets, evidenced by percent-to-goal performance, club awards, or leaderboard rankings.
• Expertise in managing complex sales cycles, from qualification through to closing, with a demonstrated ability to close large, strategic deals.
• Proven experience engaging with and influencing C-level stakeholders to secure high-value business opportunities.
• At least 2 years of experience in enterprise software sales, ideally with SAP, Oracle, Salesforce, Adobe, Microsoft, or a value-added reseller.

Sales Acumen:

• Ability to sell business value rather than simply product features, with a focus on how SAP solutions drive customer experience transformation.
• Comfortable working alongside pre-sales teams create compelling value propositions and guide sales discussions.
• Skilled in guiding discovery sessions, navigating executive-level priorities, and aligning SAP’s offerings to client business needs.

Customer Experience Knowledge:

• Deep understanding of customer experience concepts, including sales automation, service management, digital commerce, marketing automation, and customer data management.
• Prior experience selling or working with solutions designed to improve customer engagement and lifetime value.

Nice-to-Have Traits and Background Signals

• Customer-Facing Early Career Roles: Retail, hospitality, call center, or customer service experience that builds strong communication and client empathy.
• Athletic Background: Competitive sports participation, indicating resilience, discipline, and a competitive mindset.
• Leadership Experience: Demonstrated leadership through volunteering, entrepreneurial ventures, or community initiatives.
• Continuous Learning: Ongoing professional development via certifications (e.g., MEDDIC, Challenger, SAP), podcasts, or coursework.
• Resilience and Adaptability: A history of overcoming challenges, showing grit and adaptability in fast-paced sales environments.

Competencies To Prioritize

• Strong Communicator: Able to influence and articulate value at all organizational levels, especially C-suite.
• Motivated with Growth Mindset: Self-driven, highly motivated, and focused on continuous improvement.
• Coachable: Open to feedback and improvement in a dynamic sales environment.
• Relationship Builder: Skilled in developing and nurturing trust with clients, partners, and colleagues.
• Comfortable with Rejection and Ambiguity: Resilient and adaptable, thriving in a competitive and evolving landscape.

Role-Specific Knowledge

• CX Expertise: Thorough understanding of customer engagement and digital experience concepts, including sales, service, commerce, and marketing.
• Positioning ERP + CX: Ability to show how SAP’s ERP foundation extends to CX transformation, connecting front-office experiences with back-office operations.

Key Success Factors

• Drive measurable improvements in customer engagement and revenue growth through SAP CX solutions.
• Consistently meet or exceed sales targets, demonstrating the ability to close large, complex deals.
• Leverage a deep understanding of CX to position SAP as a trusted partner in digital business transformation.
• Build and maintain strong relationships with key stakeholders, particularly at the C-suite level.

If you are passionate about transforming customer engagement with cutting-edge ERP and CX solutions and are a results-driven sales leader, we want to hear from you. Join us at SAP and help clients unlock their potential through innovative Customer Experience solutions.

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. 
Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.