Patient Experience Executive - UAE National

Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.

Provide hospital information and answer patient queries.

Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.

Ensure patients have an overall good patient experience.

Liaison between departments when required.

Manage the reception and waiting areas.

Handles telephone enquiries and directs queries accordingly.

Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.

Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.

Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

Exercises effective interpersonal skills in dealings with department staff, colleagues and management.

Maintains patient & staff confidentiality.

Participates in hospital trainings

To assist in basic translation as and when required.

Occupational Safety and Health Management Systems

• Comply with reasonable OSH instructions, policies and safe working procedures
• Use of appropriate personal protective equipment and safety systems.
•  Be familiar with emergency and evacuation procedures
•  Not willfully or recklessly endanger anyone’s health and safety
• Assist with the preparation of risk assessments
• Report OSH Hazards, incidents, Near misses and issues
• Reduce, Reuse, Recycling of waste as much as possible
• Attend all OSH Trainings, awareness programs and mock drills.
• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:

Health Information Literacy And Skills:

• Adhere to information systems policies and procedures as required by Health Care Organization.

Privacy, Confidentiality Of Health Information:

• Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
• Follow confidentiality and security measures to protect electronic health information.
• Maintain data integrity and validity within an information system.
• Report any possible breaches of confidentiality in accordance with organizational policies.

Health Information/Data Technical Security:

• Apply departmental and organizational data and information system security policies

Basic Computer Literacy Skills:

• Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
• Demonstrate proficiency in Windows operating environment.
• Demonstrate use of email, addressing, forwarding, attachments, netiquette.

Bcp Roles And Responsibilities:

• Responsibilities of staff (including all contractors) are:
• Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
• Participating actively in the business continuity programme when required

Ensuring information governance standards continue to be applied to data and information during an incident

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
• Provide hospital information and answer patient queries.
• Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
• Ensure patients have an overall good patient experience.
• Liaison between departments when required.
• Manage the reception and waiting areas.
• Handles telephone enquiries and directs queries accordingly.
• Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.
• Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.
• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
• Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
• Maintains patient & staff confidentiality.
• Participates in hospital trainings
• To assist in basic translation as and when required.

Occupational Safety and Health Management Systems

• Comply with reasonable OSH instructions, policies and safe working procedures
• Use of appropriate personal protective equipment and safety systems.
•  Be familiar with emergency and evacuation procedures
•  Not willfully or recklessly endanger anyone’s health and safety
• Assist with the preparation of risk assessments
• Report OSH Hazards, incidents, Near misses and issues
• Reduce, Reuse, Recycling of waste as much as possible
• Attend all OSH Trainings, awareness programs and mock drills.
• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:

Health Information Literacy And Skills:

• Adhere to information systems policies and procedures as required by Health Care Organization.

Privacy, Confidentiality Of Health Information:

• Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
• Follow confidentiality and security measures to protect electronic health information.
• Maintain data integrity and validity within an information system.
• Report any possible breaches of confidentiality in accordance with organizational policies.

Health Information/Data Technical Security:

• Apply departmental and organizational data and information system security policies

Basic Computer Literacy Skills:

• Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
• Demonstrate proficiency in Windows operating environment.
• Demonstrate use of email, addressing, forwarding, attachments, netiquette.

Bcp Roles And Responsibilities:

• Responsibilities of staff (including all contractors) are:
• Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
• Participating actively in the business continuity programme when required

Ensuring information governance standards continue to be applied to data and information during an incident

Preferably a college graduate in any discipline

Strong interpersonal, verbal and written communication skills.

Excellent command of oral and written English and Arabic language