MDM-INTUNE

Must have experience with “Modern Management” of desktops using Microsoft Intune 

Must have experience Microsoft Configuration Manager (MCM) 

Ability to prepare/manage Operating Systems (OS) images for corporate use with technologies such as Microsoft Windows Autopilot, and Task Sequence in Microsoft Configuration Manager (MCM)

Must have experience in automation using PowerShell and other scripting languages as a Desktop Engineer.  

Strong understanding of Azure Runbooks and Microsoft Graph API for automation

Ability to troubleshoot Desktop Issues using various industry standard tool 

Working onsite in Needham MA (4 days a week)

Responsibilities

Responsibilities for this role include, but are not limited to:

Use and optimize Intune features to help bring “Modern Management” to Wellington

Leveraging “Modern Management” to update new software and drivers from Intune

Maintain Microsoft Windows imaging technology using Autopilot and Task Sequence for Physical systems and Golden Image for Virtual systems

Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune

Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution.

Working with various Wellington teams to define and enforce the Desktop Architectural Standards and identifying areas for improvement.

Tracks technology and market trends to acquire knowledge on new and existing technologies that could best serve Wellington's Desktop architecture needs.

Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact.

Mentor new employees on the team's policy and procedures

Skills \ Experience

• 5-10 Years of experience in Desktop Engineering or similar discipline.
• Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc. 
• Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti.
• Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
• An understanding of creating and managing reports using technologies such as PowerBI, Graph API, and Structured Query Language (SQL).
• Exposure to Cloud based technologies such as Azure, AVD and AWS.
•  High level of technical expertise with Microsoft products such as Office 365 and Teams
• Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable process and solutions to automatic operations.
• Good understanding of Active Directory and Group Policy Management.
• Demonstrated skill in solving problems with coding languages such as Powershell, VBscript or Python.
• Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
• Understand best practices in change and release Management 
• Knowledge of post-implementation environments and ability to follow through on "Day 2” to ensure infrastructure stability.
• Written and oral communication skills appropriate for the position include: 
• The ability to speak with clarity on technical issues in various professional settings.
• Tailoring the message to the audience - conveying complex technical concepts down to a level listeners can understand.
• Provide persuasive feedback regarding the best approach to resolving systemic and singular problems (may include communication via telephone, in person, presenting to large groups, etc.). 
• Ability to write complex documents (may include policies, procedures, instructions and/or presentations).
• Ability to work independently with minimal direction or oversight and with a group/team.