Dir, Team Supervisor, P3, Risk, Regulatory & Resilience : Job Level - Director

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Division Profile
One of the largest divisions in the Firm, Operations is the first line of defense for Morgan Stanley's financial and reputational well-being and essential in delivering value to our clients. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. Operations leadership is passionate about people development and providing best in class employee opportunities through a diverse and inclusive work environment defined by open communication, collaboration, learning, and proactive career management.

Team Profile
Client Onboarding and Reference Data Services (CORS) is an Operations group is responsible for adherence to client regulatory requirements during the life of the client's relationship with Morgan Stanley. This includes Anti-Money Laundering (AML) Client Reference Screening, Know Your Client (KYC), and other non- KYC AML regulations such as MIFID, QIB, QFC, Dodd Frank, EMIR, HKPI, etc.

The team is comprised of regulatory SMEs that provide support and regulatory control to global Business Units and stakeholders. The teams work on cross-functional projects in support of changed or new regulations, processes and controls that have an impact across the Firm coordinating with Legal, Compliance, Central Change and Technology.

CORDS has a global footprint with offices in Hong Kong, Bangalore, Tokyo, London, Baltimore and New York.

Quality Control:
The Quality Control team works closely with CORDS Run the Bank (RTB) functions, Internal Risk, Audits, and Compliance teams to implement a standardized approach towards the data quality control framework. The team is primarily responsible for performing data quality checks of completed KYC cases, identifying / escalating issues, and reporting KRIs to stakeholders.

The primary responsibilities of the CORDS QC team are:
- Quality Control Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation
- Performing quality control testing and driving process improvements
- Reviewing customer databases (i.e. data checks on the core system of Morgan Stanley and review of the records of existing clients)
- Raising and escalating potential quality assurance, process or policy issues
- Reviewing data and documentation to ensure they meet regulatory requirements
- Providing status reports and escalating issues to management, as appropriate
- Partnering with the KYC production team to collect required documents and associated information to meet all regulatory and internal polices
- Act as a subject matter expert on required AML/ KYC documents and process
- Share knowledge and experience with team members to ensure a consistently high level of performance
- Leading detailed analysis with line staff and wider Ops groups to proactively identify, analyze and quantify manual inefficiencies and determine how processes can be improved with available resources and tools The team partners closely with the Compliance and Risk Divisions and other groups within Operations to help the Firm's Business Units comply with certain regulations around data and/or documentation requirements.

The main focus of this role is to be an active part of quality control team, learning and checking all applicable regulatory programs and performing the necessary control functions.

Skills Required
- Bachelor's degree
- 12 to 14 years' experience working in an AML/KYC role required - Maker/ Checker / QA
- Strong risk and controls awareness
- Strong ability to meet quality and performance metrics agreed under QA service level agreements
- Leadership experience in managing, coaching and developing people
- Ability to manage conflicts and difficult conversations
- Efficiently manage time and help the team prioritize tasks to meet deadlines. Maintains a sense of urgency and ability to prioritize/multi-task
- Capacity to think laterally and convey an understanding of the big picture
- Strong client focus and ability to partner with various internal groups
- Excellent investigation skills, high levels of professional curiosity and problem-solving skills
- Independent analytical and critical thinking skills
- Excellent written and verbal communication skills
- Proficiency level of English knowledge
- Excellent Stakeholder management skills
- Outstanding attention to detail
- Ability to multi-task, work to tight deadlines and prioritize effectively
- Ability to work independently
- Professional computer skills (including Excel), quick adaption to new systems
- Understanding of the regulatory landscape
- Adaptability and flexibility, ability to perform under pressure or in a changing environment
- Ability to interact effectively with others across departments, regions and time zones

Skills Desired
- Advanced skills in Microsoft Office applications
- Strong understanding of Analytical Tools such as Power BI, Alteryx
- Previous employment in a multi-national organization
- Experience in the financial industry or equivalent background

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.