Global Product Lead, Global Business Applied AI (GBAI)

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred Qualifications:

• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Global Product Lead, you will partner with gTech Ads Support Services, Product Management (PM), and Engineering to define and deliver next-generation support experiences, driving cross-functional efforts to build, launch, and enhance ML/AI infrastructure and improve generative AI model performance across platforms.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner with cross-functional stakeholders to understand customer and business team needs related to gTech anchor tools.
• Set the goal and strategy for platform/tools, identify solutions, articulate prioritized business needs to Product Management, and influence the technical roadmap.
• Manage delivery, performance, and user satisfaction of anchor tool components and features.
• Ensure transparency in systems development, providing key information to communicate and educate the business on capabilities and investments.
• Lead Applied AI Solutions for Ads Support.