Senior Program Manager Fair Lending & Fair Banking-309

Under the direction of the Manager, this position is responsible for enhancing and proactively managing Bank of Hawaii’s Fair Lending and Fair Banking program. This position is responsible for consulting with business unit managers to ensure compliance management components are established and implemented for appropriate business functions across the company.

• Oversees the Bank’s Fair Lending and Fair Banking Program and ensures that the company is compliant with all related laws and regulations. Directs quality assurance review processes, testing the business units’ compliance programs for adequacy. Directs reviews and shares the results of quality assurance and Fair Lending and Fair Banking reviews.
• Designs and performs risk assessments, quality assurance reviews and reporting. Conducts an annual risk assessment to determine the Bank’s overall level of Fair Lending and Fair Banking risk, the necessary schedule of work for the upcoming year and when appropriate, engages subject matter experts to assist in the quality assurance review processes. Coaches and mentors corporate/business units’ compliance teams. Ensures appropriate changes are implemented to mitigate risk.
• Analyzes, summarizes and communicates current Fair Lending and Fair Banking regulatory and organizational compliance developments to business units, and coordinates efforts to ensure policies, procedures, forms and training meet all new and amended requirements and deadlines. Analyzes and communicates requirements for new or revised products, services, and systems. Consults with legal counsel, regulatory agencies, vendors and compliance organizations, as needed. Advises business units of necessary changes to the program resulting from changes to the bank’s risk profile from internal or external factors. Develops and coordinates procedures that cross-interdepartmental functionality to assure an efficient workflow and ensure regulatory compliance. Plans, develops, implements and maintains Fair Lending and Fair Banking compliance training programs for employees.
• Manages the Bank’s efforts on all Fair Lending and Fair Banking audits and regulatory examinations, including advance preparation, coordination of all information between bank departments and examiners during the audit/exam, follows up on findings, and development of written responses. Implements strategies for satisfactory and/or above satisfactory ratings. Ensures that significant issues are escalated appropriately to Manager.
• Facilitates reports to executive management, governing committees, and the Board of Directors on the status of the Fair Lending and Fair Banking program.
• Supports and assists with the management of the team, independent contractors, student assistants and interns, including but not limited to staffing, assigning and prioritizing work, coaching and evaluating performance, training and development.
• Performs all other miscellaneous responsibilities and duties as assigned.
• Bachelor’s degree from an accredited institution or equivalent work experience. 
• Minimum 12 to 15 years of extensive work experience in banking, audit or regulatory compliance, with at least 7 years managing programs/projects, with the proven ability to quickly put structure and guidance in place to deliver results. Experience in banking or financial services industry preferred.
• Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.
• Strong analytical skills and demonstrated ability to operate at a strategic level. Inquisitive, critical thinker with business risk awareness, attention to detail, sound judgment and decision-making ability. Ability to communicate well across all levels of the organization, with excellent written and verbal communication skills. Highly-motivated, analytical, innovative, adaptive and a self-starter. Highly organized and capable of dealing with multiple, complex projects simultaneously that may require restructuring due to shifting demands, unforeseen events and changing priorities. Excellent teamwork, interpersonal and conflict resolution skills. Ability to work with limited direction from management. Able to work flexible hours including holidays, weekends and evenings as needed or assigned.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans.  For Bank of Hawaii's full EEO statement, please visit  https://www.boh.com/careers.