Major Account Manager

About The Role

Reporting to the National Major Account Manager you will be based at our Sydney depot. Your intricate market knowledge will see you overcome customer challenges to create the best customer service experience for our major accounts. Your innovative solutions will build meaningful, mutually beneficial professional relationships. You will also grow your customer portfolio through market research and competitor analysis.

About Northline

Northline is an experienced Australian owned, global logistics business with an industry-leading national network and an international reach into more than 100 countries. We have 13 depots across Australia with the ability and flexibility to tailor solutions to meet our customers’ requirements and evolving market demands, including scaling up to add further capacity as needed. Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

That’s why, we are, Australia’s Global Logistics People. 

Your Duties Include

• Manage the Major Account customer experience;
• Lead key members of the Account Management team to achieve both sales and operational outcomes;
• Manage existing contracts with a focus on growing customer service offerings;
• Negotiate on contractual terms;
• Raise Northline’s customer profile;
• Identify, explore and build business opportunities in new and existing markets;
• Meet and exceed sales targets and KPI’s; and
• Actively review and report on competitor activity and industry trends.

To Be Considered for This Role

• Previous experience in a Sales/Account Management role ideally in the Transport and Logistics Industry;
• Experience in selling a service as opposed to a product, favourable;
• Proven history of identifying, developing and establishing key relationships, ideally in the transport, logistics and /or warehousing industries;
• Sound business acumen with an advanced understanding of the freight industry;
• Demonstrated ability to provide strategic solutions for complex challenges;
• Advanced skills in negotiation, influencing, persuasion and conflict resolution within a sales environment;
• Proven successful achievement of sales targets;
• Excellent presentation skills with the ability to deliver high-impact proposals to a diverse audience;
• Integrity, trustworthiness, professionalism and a customer-centric approach to problem solving;
• Excellent time management skills coupled with resilience and adaptability;
• Excellent language, literacy, numeracy and communication skills; and
• Advanced levels of proficiency with Microsoft Office suite and experience with in house CRM software packages.

Join Us

At Northline we believe our people are one of our greatest assets. We are proud of what we achieve and we like to recognise and reward those who go above and beyond. Benefits include;

• Learning and development support
• Employee recognition programs
• Wellness and benefits programs
• Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!

If you would like to join the Northline Major Account Management team then please click the 'Apply' button now!