Regional Director of Operations

Job Type Full-time Description

About Us

At Sal’s Pizza, we’ve been serving authentic flavor and community spirit since 1990. From neighborhood stores to stadiums and non-traditional venues, our brand continues to expand rapidly across New England. We are committed to excellence at every level, and we’re looking for a Regional Director of Operations to lead performance, culture, and growth across our corporate stores.

Mission

The Regional Director of Operations is both a performance driver and cultural ambassador. You will inspire and develop multi-unit teams, ensure operational consistency, and close performance gaps through hands-on leadership, coaching, and accountability.

Key Responsibilities

Field Leadership & Development

• Directly manage and mentor Store Managers and Area Managers across multiple units.
• Conduct weekly 1:1s, monthly field visits, and performance coaching.
• Build scorecards tied to KPIs and leadership behaviors.
• Identify and develop high-potential leaders for succession planning.

Operational Excellence & Audits

• Spend 2–3 days per week in the field conducting store visits.
• Use standardized audit tools to evaluate cleanliness, food quality, service, labor, and facility readiness.
• Deliver recaps with action plans to Store and Area Managers.

Performance Management

• Monitor KPI dashboards (sales, EBITDA, labor %, food cost, turnover, mystery shops).
• Implement rapid-turnaround strategies for underperforming stores.
• Track progress with 30/60/90-day action plans.

Compliance & Brand Standards

• Ensure compliance with food safety, labor laws, and brand standards.
• Partner with Training & Culture teams on SOPs and retraining.
• Conduct surprise audits and coordinate third-party evaluations.

Cross-Functional Leadership

• Collaborate with Training, Finance, and Tech teams to roll out new systems and initiatives.
• Represent field operations in corporate strategy discussions.

Requirements

Qualifications

• 5+ years of multi-unit leadership experience in restaurants, QSR, or retail.
• Proven track record of improving underperforming stores and driving sales growth.
• Strong analytical skills with experience using KPIs and P&L data to make decisions.
• Hands-on leadership style with ability to coach, motivate, and hold teams accountable.
• Excellent communication and organizational skills; thrives in high-growth, fast-paced environments.
• Willingness to travel extensively across assigned markets.