Senior Business Analyst (ServiceNow)

Description

Spatial Front Inc. (SFI) is seeking a Sr. Business Analyst – ServiceNow to join our team supporting a dynamic, science-driven federal client. In this role, you’ll act as a trusted advisor, consultant, and implementation partner, bridging the gap between business needs and technical solutions to deliver impactful digital transformation through ServiceNow. 

Work Environment: Flexible/remote, with occasional on-site support as needed.

What You’Ll Do

• Partner with clients to understand business goals, challenges, and requirements.
• Facilitate workshops and requirements-gathering sessions, translating needs into actionable documentation.
• Lead Agile implementation activities across the full life cycle: design, development, testing, deployment, and support.
• Educate and advise customers on ServiceNow best practices (SPM, SecOps, Agile/Test).
• Perform gap analyses between current and desired processes, assessing legacy systems and ServiceNow OOB functionality.
• Write user stories with acceptance criteria and functional tests aligned with Agile methodologies.
• Document workflows, requirements, and processes in repositories.
• Collaborate with developers and stakeholders to ensure requirements are understood, built, tested, and delivered successfully.
• Provide mentorship to other analysts and serve as a relationship-builder with clients.

Requirements

What You Bring

• Bachelor’s degree (required).
• 7+ years of professional experience, with at least 3 years in an Agile environment.
• Experience advising, consulting, and managing client expectations.
• Strong written and verbal communication skills, including proficiency with professional consultant-level slide decks.
• Proven ability to collaborate effectively, actively listen, and drive stakeholder engagement.
• Hands-on experience with Scrum methodology to manage workflows and requirements.
• Experience working directly with development teams, end users, and mentoring other analysts.
• Experience in ServiceNow implementations (SPM, SecOps, Agile, Test), particularly in federal environments.
• Familiarity with repositories to archive, create lists, and document libraries.
• Demonstrated skills in gathering, analyzing, and documenting business requirements.
• ServiceNow System Administrator and ITSM Implementation certification (preferred).
• Strong organizational, multi-tasking, and time management abilities.
• Understanding of ITIL processes, operations, and procedures.
• Ability to work independently and as part of a remote team.

Additional Information

• Clearance: Must be authorized to work in the U.S. and able to obtain a Public Trust clearance. Background checks will include Criminal History, Education Verification, Employment Verification, Professional Certifications, and Credit History. (Public Trust investigations typically take 4–8 weeks and require fingerprinting.)
• Work Environment: Flexible/remote, with occasional on-site support as needed.
• Salary Range: $85,000 - $130,000 Annually
• Benefits: SFI offers a comprehensive benefits package. Details available at SFI Careers.
• Other:
• This is a full-time W2 position.
• Please no agencies, third parties, or Corp-to-Corp submissions.
•  Spatial Front Inc. is an Equal-opportunity employer; all qualified applicants will receive consideration for employment. 
• SFI participates in E-Verify.