Project Coordinator - Western MD

Job Type Full-time Description

Position Title: Project Coordinator 

Reports to: Assistant Director 

Category: Full-Time, Exempt

Location: Hybrid

Hours: Flexible schedule (Monday-Friday), hours between 7 am and 6 pm. Some evenings, holidays, and weekends may be required to support operations and to respond to emergencies.

Travel: Required, please refer to Specific Requirements below.

About Us:Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. ?Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field. 

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say “Yes,”; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability. 

Summary: This position supervises the case managers in providing homeless prevention and rapid re-housing services to low-income Veteran Families through the Supportive Services for Veteran Families grant. The Project Coordinator will conduct caseload supervision and field supervision with the Case Managers (CMs) in order to ensure that best practices are being used and CMs are exhibiting participant-centeredness as well as adhering to program guidelines and policies and procedures. The Project Coordinator will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, Prince George’s, Washington, Anne Arundel, Howard, Allegany, Carroll, and Garrett counties to become stably housed.  

Essential Position Requirements and Competencies

• Supervise Case Managers in field supervision, case review supervision and check-ins 
• Decision-making authority regarding spending grant funds and implementation of policy and procedures 
• Provide Quality Assurance and monitoring of SSVF grants and budgets 
• Develop, review, update policy and procedure manual as needed and implement policy and procedures amongst staff 
• Develop and manage goals, staff development and timekeeping of all direct report staff  
• Ensure that best practices and participant-centeredness are utilized by Case Managers at all times 
• Distribute VA satisfaction surveys to participants within 30 days prior to exit 
• Monitor participants' electronic files for eligibility documents and completeness 
• Monitor HMIS data quality and complete data quality reports as needed 
• Promote self-care and growth amongst case managers 
• Collaborate with external agencies providing services to participants, including community agencies, government agencies, and the VA 
• Maintain data and collect statistics on Excel documents for tracking purposes 
• Assist with new staff development  
• Attend CoC Meetings and Veteran specific CoC Meetings 
• Participate in multidisciplinary meetings and regular supervision 
• Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision
• Experience with adult rehabilitation, mental health, addiction, and co-occurring disorders 
• Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner
• Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations. 
• Maintains compliance with all assigned mandatory training and background clearances
• Perform all other duties as assigned 

Requirements

Qualifications:

Education & Experience:

• A High School diploma or GED and one year of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations
• A bachelor’s degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations, preferred 
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
• Valid driver’s license and ability to operate a motor vehicle 
• Understanding and/or experience working with Veterans 
• Experience with HMIS data entry preferred 
• Experience with adult rehabilitation, mental health, addiction, and co-occurring disorders
• Ability to work well under pressure and as part of a diverse team 
• Able to demonstrate professionalism across all levels of the organization at work and any organization-sponsored event
• Strong commitment to the organization’s mission, vision, and values
• Proficiency in Office 365 system, specifically Word and Excel

Physical & Environmental Requirements: At least 50% of the time will be spent in an office setting, must be able to sit and work at a computer for prolonged periods, up to 50% will be spent working in the field supervising case managers, working with participants, attending community events and attending CoC meetings. 

Background Checks: The selected candidate will be required to pass a criminal history background check, CFSA, NSO, employment and education verification, personal and professional references, TB test, UDS, and clearance from the Department of Motor Vehicles.   

Direct Reports: Case Manager (4) 

Indirect Reports: None 

Specific Requirements: Positions requiring travel must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements, including valid registration and current auto insurance. Employees must provide the employer with current copies of their valid driver’s license and proof of insurance as a condition of employment. Additionally, employees are required to notify the employer and provide updated documentation within a legally appropriate timeframe if there are any changes to their driver’s license status or insurance coverage. 

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications. 

Compensation: The hiring pay range is between $63,145.00 - $69,000.00 annually. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency’s COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. 

Location: Western, Maryland

Interview Process: Phone screening, Panel style interview, Program Visits, Final Interview. 

Website: www.friendshipplace.org 

Diversity, Equal Opportunity, and Reasonable Accommodation Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org 

Salary Description $63,145.00 - $69,000.00