English-Speaking Junior Customer Operations Representative - Gdańsk

Are you passionate about creating outstanding customer experiences? Join our Customer Operations team at Arla, where we take pride in delivering exceptional service and ensuring smooth operational processes for our customers.

How you will make an impact:

As a Junior Customer Operations Representative, you’ll play a key role in managing a blend of customer service and back-office responsibilities. Your contributions will help ensure efficient operations and a seamless experience for our customers. Some of your tasks will include:

• Accurately processing sales orders and credits in our systems
• Promptly and professionally managing customer inquiries, complaints, and requests
• Ensuring smooth and timely deliveries
• Contributing to the continuous improvement of our processes
• Collaborating closely with team members and stakeholders

What Will Make You Successful:

• Strong communication and interpersonal skills
• Fluency in English (written and verbal)
• Solid problem-solving abilities, especially under pressure
• Excellent attention to detail and accuracy in data entry
• Tech-savviness and proficiency in computer skills
• Experience with Salesforce, SAP, Excel, or other CRM systems is a plus
• Ability to multitask and prioritize in a fast-paced environment
• Willingness to work in shifts, including some weekends and bank holidays.

Would you like to join us?

Become part of a dynamic team where your skills will make a meaningful impact! If you are ready to take on a rewarding challenge and make a difference in our Customer Operations department, apply now and be part of our journey.

We will process applications continuously.

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

• International operating environment  
• Medical care & life insurance  
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
• Scandinavian working style & no dress code 
• Trainings with experts & professional induction & development programs
• Financial support of your education  
• Relocation package 
• Referral program for employees 
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. ) 
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 
• Flexible working time and home office work possibility depending on business needs
• Additional holiday depending on length of employment (up to 4 days) 
• Fully paid 30 min. break  

… while in the office you can also use some of below:  

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks) 
• Spacious canteen, delicious coffee and tea available on every floor in special designed spots 
• Chill-out rooms with X-box, pool table, board games, football table and swing 

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

As of now, we have an IT Services and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

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