Team Leader/Supervisor

We are looking for an experienced and driven Team Leader/Supervisor to lead our team toward consistent excellence in performance and client satisfaction. The ideal candidate is a strong communicator, a hands-on leader, and someone who thrives in both people management and process improvement. If you have a proven background in operations leadership and enjoy building high-performing teams, we’d love to hear from you.

Responsibilities

• Oversee day-to-day team performance, ensuring KPIs and quality standards are consistently met.
• Lead QA calibrations and performance reviews to maintain alignment and continuous improvement.
• Serve as a client-facing liaison, confidently handling escalations and building strong partnerships.
• Design and deliver training materials and processes to support team upskilling and operational consistency.
• Drive morale and retention initiatives, fostering a positive and engaging team culture.
• Track and analyze performance data to identify trends, opportunities, and areas for intervention.
• Collaborate with leadership to refine processes, implement best practices, and support growth initiatives.

Requirements

• Proven experience as a Supervisor or higher (Operations Manager+ background strongly preferred).
• Strong leadership skills, with the ability to coach, mentor, and inspire diverse teams.
• Excellent communication skills, both written and verbal, with confidence in client-facing interactions.
• Skilled in data management, reporting, and performance analysis.
• Experience in developing training materials, SOPs, and process documentation.
• Demonstrated ability to build and maintain high team morale while driving retention.
• Comfortable in fast-paced, evolving environments, with a problem-solving and proactive mindset.

Benefits

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.