Tech Officer: Jnr Customer Engineer (FS)

Business Unit, Department, Reporting

• Business Unit:  CPS
• Department:  Field Services
• Reports to: Ops Manager: Onsite Operations (M/S6) 

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT KnowledgeTechnology ConsultingProblem solvingCustomer ServiceTeamwork

Core Behavioural Competencies

Working with peopleFollowing instructions & proceduresApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAchieving personal work goals & objectivesCulture MatchJob Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications

COMPTIAMicrosoft Systems Associate or Engineer (MCSA or MCSE);Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships In Relevant Industry

Level Of Engagement & Span Of Control

Special Requirements / Employment Condition

Required to travel locallyDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when required

Workplace / Physical Requirements

Client RoamingBillable