Resident Services Specialist

**Please note: This is an 18-month contract position. There is no guarantee of permanent employment beyond this term.

As a Resident Services Specialist, you’ll be at the center of the resident experience, ensuring our premium communities feel welcoming, responsive, and well-organized. You’ll wear many hats — from coordinating move-ins and addressing resident concerns, to supporting events and presenting monthly updates. This role is fast-paced, people-focused, and ideal for someone who enjoys variety and takes pride in delivering excellent service.

Success in this role requires confidence, flexibility, and a high level of organization. You’ll work closely with internal teams, vendors, and residents — often managing several moving pieces at once. It’s a great fit for someone who is solution-oriented, detail-driven, and thrives in a front-facing role where no two days are the same.

Who You Are

You’re confident, proactive, and naturally great with people. Whether you’re troubleshooting a concern, presenting to internal stakeholders, or juggling multiple requests, you stay calm, focused, and professional.

You're not afraid to take initiative or adapt when things change. You welcome feedback, handle conflict with maturity, and know how to prioritize without losing sight of the details. You bring strong time management skills, a collaborative spirit, and a genuine desire to create great resident experiences.

WHAT YOU BRING TO THE TABLE

• 3–5 years of experience in customer service, hospitality, or property management
• Background in event planning — through education or hands-on experience — is a strong asset
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Confident multitasker who thrives in a fast-paced setting
• Comfortable working independently while aligning with team goals
• Proficient in Microsoft Office (Word, Excel, Outlook); Yardi is an asset
• Flexible schedule, with availability for occasional evenings or weekends
• Multilingual skills are an asset
• Commitment to diversity, equity, and inclusion
• Here’s a general idea of what your day-to-day might include:

What Will You Do?

• Act as a primary point of contact for residents ;
• Coordinate move-ins and move-outs, including suite checks and communications ;
• Respond to resident inquiries and concerns via email and in person ;
• Support amenity space upkeep and report any issues to the building team ;
• Assist with leasing-related admin tasks (e.g., storage, lease documents) ;
• Help plan and support resident events and community initiatives ;
• Prepare and present monthly updates on resident experience activities ;
• Liaise with vendors and gather quotes for small projects or services.

What We Offer

At Hazelview, we don’t just offer jobs — we build careers and community. We believe in rewarding great work, supporting your well-being, and helping you grow every step of the way.

Here’s what’s in it for you:

• 💼 Competitive Pay
• We offer a strong base salary that reflects your experience — plus performance-based bonus potential.
• 🌴Time to Recharge
• Enjoy generous paid vacation, personal days, and wellness time because balance matters.
• 🦷 Health Comes First
• Comprehensive health and dental benefits to support you and your family’s well-being.
• 🧠 Mental Health & Wellness Support
• Access to confidential mental health resources, wellness programs, and an Employee Assistance Program (EAP) — because we care about the whole you.
• 🏆 Recognition That Matters
• Our employee recognition programs celebrate your wins, big and small.
• 📚 Growth & Learning
• Fuel your future with continuous development opportunities, mentorship, and access to learning resources.
• 🌱 Inclusive Culture
• Join a team that’s diverse, inclusive, and values-driven — where your voice is heard and your work makes an impact.

About The Company:

At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience.

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people.  We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness.  We invest where we see potential, building for now and generations to come.

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability