Information Management Coordinator (Stop Payment)

Overview

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members’ work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work. ​

Responsibilities

POSITION PURPOSE: Process stop payments and re-issue of checks.

Essential Duties & Responsibilities:

(This section provides a general summary of the most significant job duties performed.  It does not explain in detail every single duty performed.)

• Receives incoming calls relating to stop payment of checks / stale dated or lost
• Explain the stop payment procedure to performers
• Maintain a log of checks returned to studio or payroll house for re-issue
• Follow up with studios and payroll houses on the progress of checks returned for re-issue
• Maintain file of performer’s authorizations for the stop payment and re-issue of checks
• Act as a floater working on projects and/or filling in as assigned
• Perform other duties as assigned

Qualifications

What You’Ll Need

We want to make sure you’re successful. To be considered, you must have:

Required Knowledge, Skills & Abilities:

(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

• Superior customer service abilities
• Able to work independently
• Proficient in Microsoft Office Word, Excel and Outlook applications
• Able to communicate effectively in English, both orally and in writing
• Able to accurately type 35 WPM
• Able to use PC applications
• Detail oriented
• Able to organize, prioritize and coordinate multiple tasks under daily deadlines
• Able to work under pressure
• Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members
• Hold yourself and others accountable for a high level of performance and integrity
• Capable of taking direction from more than one supervisor
• Must be able to work in a challenging environment where constructive feedback from others is encouraged
• Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion
• Must be available and willing to work extended hours (and/or overtime for applicable non- exempt positions) per day or per week, including weekends and holidays, as SAG-AFTRA determines is necessary to meet its business needs
• Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs

Minimum Qualifications

Education And/Or Experience:

Minimum of 1 year prior Customer Service experience preferred

Minimum of 1 year experience or knowledge in residuals processing (preferred, not required)

Minimum of 1year prior experience in a processing environment preferred

Proficient in Microsoft Office Word, Excel and Outlook applications

High School Diploma or equivalent

Certificates, Licenses, And/Or Registrations:

N/A

Testing Requirements:

• Basic skills:  spelling, math, grammar, typing and filing – passing score: 76%
• Microsoft Word and Excel tests (basic and intermediate) – passing score: 76%
• Typing test 35 WPM

Physical Requirement/Work Environment:

Unless otherwise stated, the work environment is normal and absent of disagreeable elements. (Please note: do not alter the percentages, instead apply physical description to appropriate percentage)

Regularly (67-100%) Sitting, standing, hearing, talking, typing

Frequently (34-66%) Walking, seeing, writing

Occasionally (12-33%) Bending

Rarely (0-11%) Driving, lifting

What You’Ll Get:

We are a great place to work because we offer:

• Pay rate of $23.56/hour in accordance with CBA
• Colleagues that are passionate about what we do and how they contribute to our mission
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans

• Generous Pension Plan

• Employee discounts and perks