Operations Coordinator (Customer Experience) - Sports and Recreation

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers.

This role sits within the Sport and Recreation team, which delivers high-quality services and facilities to support student wellbeing and engagement.

Job Description

Te Whiwhinga mahi | The opportunity

We are seeking an Operations Coordinator to play a key role in delivering a safe, seamless, and positive experience for everyone who engages with our Sport and Recreation facilities, at our new state-of-the-art Recreation Centre, Hiwa. In this role, you’ll focus on the systems and processes that support the customer journey, from managing bookings processes and accounts receivable to keeping facility and asset management plans on track. You’ll make sure our technology and booking platforms are reliable and easy to use, provide accurate and timely communications, and work closely with contractors and suppliers to maintain high standards across our facilities. In this position, you’ll be instrumental through your strong administrative skills to contribute to the daily operations of our Sport & Recreation Centre, collaborating closely with the broader Sport and Recreation team.

This is a fixed term, 37.5 hours per week, on a full-time contract for 12 months. This is a Band E role within the University pay structure with a salary range for this role is $62,400 - $77,800 per annum depending on experience and qualifications.

For more detailed information on the role accountabilities and requirements, please review this position description.

Mō tō mātou rōpū | About the team

Our Sport and Recreation team is passionate about delivering exceptional services and experiences to students, staff, and the wider community. You’ll be working alongside a collaborative and energetic group committed to promoting active wellbeing.

He kōrero mōu | About you

You will bring at least three years’ experience in administration or operations coordination, ideally within a recreation, fitness, or customer service environment. Highly organised and detail-focused, you’re confident managing processes, payments, and accounts receivable, while keeping systems and processes running smoothly in the background to support a seamless customer journey. You’ll have strong problem-solving skills, the ability to adapt quickly to new systems, and a proactive approach to service improvement.

Due to the nature of the role, the role will require for the successful candidate to complete Police Vetting clearance checks.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities.

The University is committed to providing an excellent working environment through the following:

We offer:
Flexible employment practices

Gym Membership
Up to 6.75% company superannuation scheme
Five weeks' annual leave
Career development programs
Discounted car parking
Generous parental leave allowance
Childcare support and discounts
 

For more information, please visit Staff Benefits.

Additional Information

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of Wednesday 1st of October 2025 (NZST) to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Georgia Gregory on Georgia.gregory@auckland.ac.nz  for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz