Incident Response Analyst

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?  

The Incident Response Analyst will respond to alerts and work alongside internal and external teams to remediate them. Additionally, The Incident Response Analyst will focus on Incident Response investigations and remediations. This role will regularly partner with all parts of the business to resolve alerts and remediate security incidents.  

What will you do? 

• Responsible for carrying out daily security monitoring and response procedures. 
• Perform initial incident assessment, evidence gathering, and triage. 
• Escalate incidents and participate in remediation efforts. 
• Investigate and remediate security events occurring in email, workstations, firewall and other platforms 
• Document and report steps taken to resolve security events using information security runbooks and templates 
• Provide feedback and recommendations for improvement of security controls and response procedures. 
• Assist with expanding MDR and SIEM capabilities, including log coverage, alert development, and process improvements. 
• Report weekly metrics to the Information Security Leadership. 
• Collaborate with the Technology, People Practices, and Legal and Business Affairs departments to build a more secure MSG. 
• Participate in On-Call rotation to remediate alerts and incidents outside regular business hours. 
• Assist with managing, analyzing, and remediating phishing emails within our security platform. 
• Other information security projects as assigned.  

What do you need to succeed? 

• 2+ years of college-level coursework or have shown similar self-development through certifications, trade school coursework, etc., are preferred. 
• 2+ years of experience in information security and/or digital forensics involving investigating and remediating cyber events. 
• Comprehend current cyber security threats such as spear-phishing campaigns, business email compromises, and back-door Trojan malware. 
• Experience with Endpoint Detection and Response tools such as Carbon Black, SentinelOne and Microsoft Defender. 
• knowledge of Windows, Mac, and Linux operating systems. iOS and Android mobile devices. 
• Experience dealing with confidential information and tact when working on sensitive investigations 
• Basic knowledge of traditional networking (TCP/IP, DNS, DHCP, etc.) and cloud infrastructure, such as AWS, GCP, and Azure. 
• Able to document detailed investigations, remediations, and procedure changes. 
• Communicates effectively with peers, partner teams, and management. 
• Ability to think analytically and solving problems individually and as a team. 

Special Requirements Of The Job:

• Participates in On-Call rotation to ensure security incident response coverage is available 24/7/365 
• Possible travel of up to 10% if onsite presence is required at the company’s other locations.   

Pay Range$75,000—$100,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.