Business Operations Associate

About Stainless

Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI, Anthropic, and Cloudflare.

We have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more.

We are headquartered in NYC, just west of SoHo, and expect to grow from ~20 to ~40 people in 2025.

Role

We're hiring a high-slope business generalist to drive operational excellence and growth as we scale from a ~20-person Series A company with strong product-market-fit to a 100+ person company with a humming GTM engine and thriving team.

This role will evolve rapidly with the business, with broad influence & impact as you take ownership of diverse business functions before we've hired specialized roles.

What You'Ll Do

We plan to hire 2 people in the near term, and expect you’ll mix & match responsibilities based on your respective backgrounds and interests; we don’t expect any one person to be doing all of these things at any one time.

• Growth & GTM: Build a humming GTM engine from scratch: drive GTM strategy & metrics; collaborate on customer segmentation, core positioning, and pricing; generally connect the dots between marketing, sales, and product towards world-class PLG.
• Operations: Cultivate excellence across the company: run company operating cadence (QBRs, annual planning, performance reviews); identify and resolve cross-functional bottlenecks; craft best-in-class company culture & process with an employee-centric, systems-design mentality; design & oversee all business hiring plans to identify & attract world-class talent.
• Strategic leadership: Partner closely with CEO: act as trusted thought partner; run company staff meeting; define & track core business metrics; prep board materials & attend board meetings; oversee strategic product and financial planning; serve as a trusted proxy in select internal and external contexts; etc.
• Special projects: Manage high-level partner negotiations; product-manage new features; keep the wheels on the bus.
• You have 1-4 years of experience in PE, VC, and/or early-stage startups
• A desired career trajectory towards Founder, COO, PM, or GM
• Sharp: a structured, top-down, analytical thinker and communicator who can go toe-to-toe with the CEO.
• Curious: an insatiable and fast learner.

Who You Are

• Organized: a skilled project manager; exceptionally organized; enjoy bringing processes from 0→1 (even when not glamorous).
• Driven: have a strong bias to action; willing to get hands extremely dirty; willing to run through walls to get things done.
• Devoted to excellence: hold yourself to impeccably high standards & demonstrate obsessive attention to detail.
• Technical: understand developers and SaaS; you’re an artist with a spreadsheet; you love automating processes with low-code tools (e.g., Zapier, Retool, Clay, maybe even some SQL/Python).

Benefits

• We offer competitive salary and generous equity grants.
• Great healthcare coverage options (e.g., fully covered platinum plans).
• Paid commuter benefits & similar.
• Paid team lunch/meals during workdays.
• Flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer).
• Flexible WFH and 1 month fully remote per year ("remote February").