Client Service Associate

Company Description

About Us – Sharpcontra

At Sharpcontra, we believe in delivering exceptional customer service with precision and professionalism. Based in Cleveland, OH, we specialize in tailored client communication solutions that empower businesses to strengthen customer relationships, streamline support, and boost operational efficiency. Our team is composed of dynamic, dedicated professionals who thrive in fast-paced environments and are committed to excellence in every interaction. Join us and be part of a company where your voice drives impact.

Job Description

Job Description

Sharpcontra is seeking a detail-oriented and client-focused Client Service Associate to support our client relations team. This position is ideal for a professional who enjoys building meaningful relationships, solving client issues with efficiency and clarity, and contributing to a high-performance team culture.

Responsibilities

• Serve as the primary point of contact for client inquiries and service requests
• Maintain and update client records and documentation accurately
• Collaborate with internal departments to ensure timely and effective service delivery
• Resolve client issues with a focus on satisfaction, accuracy, and professionalism
• Proactively identify opportunities to enhance the client experience
• Prepare and review client reports and summaries as needed
• Uphold Sharpcontra’s service standards in all client communications

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience)
• 1–2 years of experience in client service, account management, or administrative support preferred
• Strong interpersonal and communication skills (written and verbal)
• High attention to detail, organization, and time management
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Professional demeanor and a commitment to confidentiality

Additional Information

Benefits

• Competitive salary ($50,000 – $60,000)
• Opportunities for professional growth and internal advancement
• Ongoing training and development programs

• Supportive Team Environment

• Health, dental, and vision insurance packages
• Paid time off and holidays