Customer Support Manager

Company Description

About Us – Beloform

At Beloform, we believe in shaping market presence with precision, creativity, and strategy. Based in Atlanta, GA, our team is dedicated to helping brands grow through data-driven marketing, professional execution, and a keen understanding of business needs. We're not just marketing specialists—we’re partners in growth, innovation, and long-term success. Our culture is grounded in accountability, forward-thinking, and a relentless pursuit of excellence across every client interaction.

Job Description

Job Description

We are seeking a Customer Support Manager to oversee our support team and ensure superior service delivery to our clients. The ideal candidate will bring leadership, strategy, and accountability to our customer support operations, helping us improve satisfaction, streamline communication, and promote a strong service culture.

Responsibilities

• Lead and manage the customer support team, ensuring high performance and morale
• Develop and implement support procedures, standards, and service metrics
• Handle complex client issues and escalations with professionalism and urgency
• Train, coach, and evaluate support agents to ensure consistent quality
• Monitor key performance indicators (KPIs) and prepare regular performance reports
• Collaborate with other departments to resolve client concerns and enhance service offerings
• Identify areas for process improvement and implement best practices

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field
• 3+ years of experience in a customer support or service leadership role
• Strong organizational, communication, and conflict-resolution skills
• Proficiency with CRM tools and support software (e.g., Zendesk, Salesforce)
• Proven ability to lead teams and improve service performance
• Analytical mindset with attention to detail and quality
• Excellent problem-solving skills under pressure
• Competitive salary range: $58,000–$64,000 per year

Additional Information

Benefits

• Growth and promotion opportunities within the company
• Skill development and training programs
• Supportive and collaborative work environment
• Paid time off and health insurance package
• Monday to Friday schedule with 8-hour shifts