Junior Quality & Process Manager (REF4628P)

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

This job relates to Customer Quality and the main purpose is to analyze customer feedback and to develop measures to optimize the customers' perception.

Key Responsibilities:

• Analyze customer feedback (e.g. from interviews conducted by external market research agencies)
• Document the development of customer satisfaction key performance indicators for top management and internal stakeholders
• Evaluate and cluster explicit customer feedback (drivers for satisfaction/dissatisfaction)
• Present analysis results to internal customers and stakeholders
• Lead and organize root cause analyses for critical customer feedback in operational units
• Guide and support business experts from operational or supporting units in developing concrete optimization measures
• Monitor the implementation of agreed measures and track their impact on customer satisfaction

Qualifications

• Analytical skills and experience in action/measure management
• Background in SBU environment
• Experience with data visualization & reporting tools (e.g. Power BI)
• Knowledge of qualitative and quantitative analysis (e.g. interview evaluation, basic statistics) 
• Change management skills to accompany implementation and ensure stakeholder buy-in
• Communication and presentation skills (towards management & operational units) 
• German language skills required (oral & written)
• Team-oriented and structured way of working
• English – optional
• Familiar with MS365

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.