Online Customer Experience Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

ROLE AND RESPONSIBILITIES INCLUDE
REQUIREMENTS & BENEFICIAL EXPERIENCE
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High level of written English
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Proficient in Microsoft 365
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Experience in similar role (Customer service/sales/tech support) preferred
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Preferred similar role in the retail Telco industry or similar
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Computer literate & technically competent
PREFERRED SKILLS & QUALITIES
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Excellent verbal & written communication
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Time management & prioritization
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Proactive
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Initially part time (20 hours/week) with an opportunity to move to full time after 3-6 months
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Processing new subscription orders including set up of all required customer details, invoicing and payment arrangements
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Level 1 online customer enquiries management (via email)
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Updating CRM (Simple / One Bill / HubSpot) immediately upon completion of a task/action
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Ad-hoc tasks to support the on-shore team performance and growth

Join the A-Team and experience the A-Life!